Tiffany Marcus Email & Phone Number

Responsible for providing and maintaining security access for EHR end users for Bon Secours Mercy Health and their clientsWork closely with project leadership, including documentation and facilitationExperience with high call volume and priority task management while troubleshooting critical issues submitted by end users regarding Epic security, Epic Care Link, SHP, and various Epic Security applications.Work directly with Epic end users. Monitor workflows, provide documentation, and optimization suggestions.Track and document risks and issues

Responsible for providing and maintaining security access for EHR end users for over 50 hospitals spanning the Bon Secours Mercy Health ministryBuild and maintain access to the ConnectCare Link application for various end-users across multiple facilities.Experience with high call volume and priority task management while troubleshooting critical issues submitted by end users regarding Epic security, ConnectCare Link, PointClickCare, SHP, and various Epic Security applications.Enforcing system level polices while ensuring proper documentation is recorded for user level security and what tools are to be appropriately given based on role and function within the organization.

Fielding routine inquiries and complaints from internal and external customers regarding financial products and services.Providing problem resolution for account inquiries and transactions in a high call volume setting.Research information regarding financial transgressions to provide guidance to customers with risk analysis.Processing customer claims and submitting account security verification reports.

Project Titles: Clinical Laboratory Evaluation of E-cigarette Flavors; Effects of E-Cigarette Flavoring and Messages on Use; and Effects of E-Cigarette Flavoring and Reduced Exposure Messaging: Music Preferences and Pirating Opinions - What is associated with the Music that we like.Responsibilities: Participant recruitment; training for informed consent and data collection (biological; phone/in-person screening); maintenance of lab space/cleanliness; data cleaning/preparation for analysis; attendance to lab meetings and participation in article critiques; development, implementation, analysis, and presentation of original survey intern project.

Bachelor Of Science, Psychology

Minor: History

Bachelor Of Science - Bs, Psychology