Maintain a work environment that achieves maximum quality service and enhances staff quality, performance and morale. Oversee shift operation within the Alarm Monitoring Centre. Applying the principles of task management to event actioning and incoming call handling. Maintaining compliance across alarms and phone service for our Australian and New Zealand customer base. Provide coaching, development and guidance to the team. Upholding company policy and procedures. Trained Chief Warden (after hours), Fire Warden and First Aid Officer for building.

Collaborating and maintaining numerous data reports. Assisting implantation of new procedures and legislation.Effective multitasking to ensure all task deadlines are met within time. High customer service skills in providing efficient and accurate information. Organizing large meetings throughout numerous calendars. Basic troubleshooting on new legislative software.

Efficient data entry for business deposits ranging from commercial sites to banks. Maintaining and running a High-Speed ProcessorEffectively maintaining a work pace to meet deadlines and ensuring quality. Coordinated with colleagues to work in team environments to achieve company goals.