Tiffany Mcdowell Email and Phone Number
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Tiffany Mcdowell personal email
In today’s dynamic world of technological innovation, teams must continue to foster a culture where ideas drive growth.My name is Tiffany McDowell and have spent the past four years collaborating with diverse teams to implement business initiatives, improve workflow efficiency and decrease operating costs. I have utilized my expertise in Programming, Customer Service, and Information Technology to identify new opportunities, expand the customer base, deepen existing relationships, and satisfy corporate strategic objectives. Other breadth of experience includes Sales Management, CRM, Business Development, Project Management, Risk Management, Technical Support.From the onset, I wanted to work with people in a completely different way while challenging myself. Leveraging my background, I help companies achieve goals by demonstrating excellent customer service and technology applications implementation with practical solutions to emerging problems. In every position, I engaged with teams in driving results that embody a shared purpose, while delivering positive outcomes for customers, company and communities. I have built a rewarding career from the ground up - drawing on my tech background as a professional utilizing software tools and languages to stay on top of the minutiae while always looking at the bigger picture.My mantra: “Learn from the mistake and accept them to improve next time”. An error doesn’t become a mistake until you refuse to correct it. This is one of my favorite sayings, and it is an art I have mastered across my years in business. I’m passionate about helping teams, and team members tackle their biggest challenge.My strongest attribute is my determination. I take on challenges head-on and enjoy stepping up to management decisions that would require that I be at my best and provide input to re-set the goal-line. Such contributions could be in the form of managing all administrative duties with promptness and detailed orientation, among others.Leveraging my technical skills and versatility, I am quick to adapt to new roles, job requirements, team, and work culture. Being that type of person has makes me a great addition to any organization.I’m interested in opening myself up to new and progressive opportunities for continued career growth within a tech/growth-oriented company where I can continue to learn, take on additional responsibilities, and contribute as much value as possible to the team.
Jf Petroleum Group
View- Website:
- jfpetrogroup.com
- Employees:
- 1031
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E-Commerce AdministratorJf Petroleum GroupAtlanta, Ga, Us -
E-Commerce Customer CoordinatorJf Petroleum Group Apr 2020 - PresentMorrisville, North Carolina, United StatesPrimarily responsible for web order management, account management, and partial content management of the E-commerce website. He/she will process incoming web orders, web leads and communicate with appropriate team members to ensure on-time delivery. This role will also support E-commerce team to build an online presence -
Customer Care Center Associate ►Zendesk ► Microsoft Applications ► Erp System ► Complaint ResolutionJf Petroleum Group Dec 2018 - Apr 2020Morrisville, NcJones & Frank is a national leader in retail and commercial solutions for more than 74 years focused on being the leading provider of fuel and fluid handling systems.▂▂▂▂▂▂▂▂▂▂After my successful contract at Net32, Cary, NC, I joined Jones & Frank as a full-time employee based on my contributions as an E-commerce Customer Support. Here, I am supporting the marketing, sales and relationship initiatives within the company — working cross-functionally to increase customer retention and retail sales channels and diverse strategic industry partners. In support of business development goals, I collaborate with colleagues on communication and coordination with internal departments (service, sales, and distribution) to provide excellent customer experience through the expedited conflict resolution process. I am supporting business goals by managing customer-company communications and queries resolution using an ERP and CRM system (Zendesk). Key Roles Include: ♦ Manage records of customer interactions and transactions, including inquiries, comments, and complaints. Input and process detailed notes obtained by phone calls and emails into the ERP system.♦ Input service requests with required billing and service information. Provide information on existing customer requests by phone, email, and web portals.♦ Communicate and coordinate with internal departments (service, sales, and distribution). Handle typing and transcription with knowledge of computer software such as Excel, Word and PowerPoint. -
E Commerce Customer Support ► Communication/Information Management ► Process ImprovementNet32 Inc Jul 2018 - Nov 2018Cary, NcNet32 was founded in 1997 as a company specialized in dental products, dental supply company, discount dental supplies and dental comparison shopping. The core of Net32 is dental supplies and community centers around the purchase, care, and use, of dental products with over 31,000 product reviews and over 4,000 vendor reviews — by dental professionals.▂▂▂▂▂▂▂▂▂▂I joined the team at Net32 on a four-month contract to support the team in managing its increasing inquiries regarding products and services by teeming customers in need of capable hands for a turnaround. I was responsible for managing, coordinating, processing and resolving complaints before and after purchase while cultivating a successful relationship with customers.Before leaving the team at Net32, I managed high volume incoming calls/emails/chats regarding inquiries about dental products/services, orders, and accounts.Key Initiatives:♦ Created return shipping labels for customers to process merchandise back to the designated vendor. Utilized office equipment and fax machine to prepare invoices and the necessary documentation to doctors. -
Technical Support Representative ►Customer Retention ► Key Account Management ► Customer ExperienceSykes Enterprises, Inc. Jan 2018 - Jul 2018Fayetteville, NcSykes Enterprises Incorporated is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service raking in 1.286 billion USD as revenue in 2016▂▂▂▂▂▂▂▂▂▂At Skyes Enterprises Inc., I was responsible for improving existing communications with clients through incident handling, escalation, KPI measurement while bettering customer service for 6 months.Key Contributions: ♦ Handled customer communications using incident handling, escalation, quality measurement procedures, and work instructions.♦ Managed major contracts for Fortune 500 companies, such as AT&T, providing superior customer service and conflict resolution solutions.♦ Investigated 25-35 inbound caller requests ensuring the billing and provisionary codes are accurately reflecting on accounts.♦ Successfully met daily performance metrics resolving mobile diagnostic concerns, minimally escalating issues to management.
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Social Media & Marketing Intern ►Digital Marketing Strategies ► Social Media Promotions/CampaignsCheap Cars & Trucks, Inc. Aug 2016 - 2018Fayetteville, NcI orchestrated launch and digital marketing solution for online engagement. Oversaw all aspects of marketing strategy development, including the establishment of direct, partner and telemarketing sales channels, creation of all marketing collateral and event and trade show marketing along with Internet presence.Selected Accomplishments:♦ Led the development of web-based promotional strategies and launched advertisements on large social media outlets to promote product and service offerings.♦ Coordinated and maintained records for staff office space, phones, company credit cards and office keys.♦ Increased online engagement, website clicks, and the customer follows by 75% in the first 90 days of employment.♦ Spearheaded campaigns on three social media platforms, curating content that proves to reach audiences within a 150 miles’ radius.
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Photo Lab Technician ►Data Processing/ Management ►Relationship BuildingWalgreens Specialty Pharmacy, Llc Jan 2016 - Jul 2016Fayetteville, NcWhile in this position, I directed clients to appropriate person within the pharmacy; organized and prioritized a variety of tasks to reduce customer wait time. Received and entered inventory using a Telxon data collection scanner.More than that, I am responsible for maintaining the company's visual merchandise standards for the store, including general housekeeping cleanliness. Fostered business relationships and provided a significant increase in customer service, resulting in solidification of the client base and significant revenue expansion.
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Sales AssociateSam'S Club Aug 2014 - Sep 2015Fayetteville, Nc♦ Managed an integrated fuel pump system; trained and assisted new hires on Club guidelines and responsibilities.♦ Provided excellent customer service by answering product-related questions and helping customers locate store merchandise.♦ Solicited existing and potential members to apply for SAM’S MasterCard. Informed customers of new and upcoming sales and promotions.♦ Offered SAM’s Club members’ upgrades to their membership cards which included additional savings and sales.
Tiffany Mcdowell Education Details
Frequently Asked Questions about Tiffany Mcdowell
What company does Tiffany Mcdowell work for?
Tiffany Mcdowell works for Jf Petroleum Group
What is Tiffany Mcdowell's role at the current company?
Tiffany Mcdowell's current role is E-commerce Administrator.
What is Tiffany Mcdowell's email address?
Tiffany Mcdowell's email address is tm****@****ank.com
What schools did Tiffany Mcdowell attend?
Tiffany Mcdowell attended Fayetteville State University.
Not the Tiffany Mcdowell you were looking for?
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Tiffany McDowell, MBA
Lansdale, Pa -
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Tiffany McDowell
Encinitas, Ca3havenwg.com, gmail.com, deloitte.com
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