The Payroll Coordinator is responsible for the accurate completion of the weekly union payroll and union compliance requirements. This position is also responsible for maintaining the time and attendance system and benefits reconciliations.Essential Job Functions: • Responsible for accurate and timely submittal of weekly union payrolls.• Responsible for timely payment of union benefits• Interprets union agreements for accurate payroll and benefits payments.• Processes Human Resources paperwork (e.g., new hire, status change, 401(k) changes, termination paperwork, etc.)• Assist with insurance process maintaining billing and expenses for each employee.• Assist accounting with benefits reconciliation.• Assist Payroll Manager with execution of payroll for bi-weekly non-union payroll.• Administers Time Management component of the HR system.• Administers PTO accrual process component of the HR system.• Maintains knowledge of legal requirements and government reporting regulations affecting Human Resources functions. Ensures policies, procedures and reporting are in compliance. Responds to inquiries regarding policies, procedures and programs.

• Provide daily client support to an average of 80 clients and over 2700 worksite employees in the areas of payroll compliance, human resources, and benefits.• Process multi-state payrolls via Infosource, web timesheet, import and manual entry.• Review and enter payroll and/or benefit data including personnel changes, deductions, withholding, and supplemental payroll information maintaining a 98% accuracy rate. • Cross train within internal payroll maintenance department to enter and provide support for clients on compliance issues such as I-9, W-2, and payroll tax.• Assist clients with benefits, accounting, and HR needs by working with related departments.• Train internal new hires on payroll system and concepts as well as side-by-side training.• Speak with clients daily to assist with payroll and compliance related issues, and to communicate errors or inconsistencies on government forms, such as on I-9 forms, W-4’s, and new hire packets.• Manage multiple phone lines in high call volume environment. • Research, analyze, and resolve difficult or technical concerns presented by co-workers, clients, and outside agency representatives using industry specific knowledge.• Sort and Package payroll checks. Create Fedex and UPS labels to ship payroll packages locally as well as across the United States to ensure payroll is delivered in a timely manner. • Monitor and escalate customer service complaints both inside and outside of the payroll department by creating cases on our internal CRM (Customer Relationship Manager) database while maintaining a turnaround time of 24 hours or less in resolving those issues. Maintain 99% of clients in “green” status in regards to customer service.Notable Achievements• Completed Six Sigma Yellow Belt Certification• Process select service and high priority clients• Consulted to be apart of system testing and occasional special projects

• Manage cargo bookings, space control in cooperation with other stations, selling rates and ad-hoc requests• Check various international routes to be used and prepare all necessary documentation• Respond to phone, email, or faxed rate or booking requests from agents.• Negotiate shipping prices. Obtain estimated costs for unusual cargo such as oversize, dangerous goods and perishables. • Keep track of cargo in transit and track lost cargo. Fill out customer complaints.Notable AchievementsReceived dangerous goods certification in order to book hazardous cargo

• Maintain approximately 5800 customer accounts monthly.• Successfully negotiate payments, payment plans, and settlements averaging $16,000 monthly.• Initiate follow-up on accounts in order to ensure payment plans are fulfilled.• Regularly skip trace accounts to find customers who have moved without updating contact information.• Document collection actions by completing forms, reports, logs, and records.• Managed high call volume while working on a dialer system.Notable Achievements• Promoted to Cycle III Collections Representative• Received monthly incentive for successfully negotiating delinquent payments