Tiffany Miles Email and Phone Number

As a Clinical Operations Manager with 10+ years of experience in various health care settings, I have developed and demonstrated core competencies in resolution and process improvement, business analysis and strategic planning, vendor and contract management, audits and documentation, and customer relationship management (CRM). I have a proven track record of leading and mentoring high-performing teams, delivering exemplary operations and customer service, and implementing improvement initiatives that enhance efficiency, quality, and profitability.In my most recent role at AIM Specialty Health, I oversaw a team of 12 direct reports, monitored and assessed the volume, source, and type of claims, and coordinated Medicaid rosters against state eligibility data. I also helped the business understand drivers, trends, and product stress points, and built solid, trust-based relationships with clients and stakeholders. Previously, at MultiPlan, I managed complex internal and external operational matters, negotiated contracts with vendors, and ensured compliance with audits and documentation. I am a tenacious problem solver who delivers viable solutions to complex problems, and a catalyst for revenue growth and profitability. I am passionate about applying my skills and expertise in process improvement and CRM to help organizations achieve their goals and optimize their outcomes.