Tiffany Miller Email and Phone Number

Product Scope: Led the implementation of software solutions (Workday) and processes to streamline and drive efficiency in the recruitment and onboarding processes. • Led the write-up of the Business Case by spearheading market research, leading workshops, interviews and surveys with recent employees, the talent pool and the talent acquisition teams to uncover core problems and opportunities to improve onboarding experience by 40%• Documented the functional and non-functional requirements in JIRA interviewing different stakeholders and gaining alignment leading to a 30% increase in stakeholder buy-in• Created wireframes and gained alignment with the design team to illustrate the UI & UX of how Workday needed to work for different use cases within the organization and gained a 40% increase in user adoption.• Made key trade-off decisions to prioritize the most impactful feature sets to customize and release which yielded an 80% adoption rate in the phase 1 roll-out.• Planned a successful go-to-market strategy for the launch of the product to the organization by implementing a phased roll-out hence reducing hiring and onboarding time by 35% and reducing costs by $4,500,000/year

Product Scope: Enhanced HR operations process by improving the HRIS to streamline candidates and reduce time-to-hire by 4X by implementing new and automated E-assessment features. • Assisted in the development and improvement of the HRIS for PG&E Academy, focusing on enhancing functionality and user experience to increase adoption by 50%.• Gathered requirements from 20+ stakeholders to ensure product enhancements aligned with HR Operations' learning needs to drive Time-To-Hire & reduce cost by 30%.• Identified opportunities to streamline 7 key processes within PG&E Academy, driving efficiency and reducing operational bottlenecks to increase the candidacy to hire ratio by 20 points.• Collaborated with internal departments such as IT, Recruiting, and Learning & Development to ensure cohesive product development and implementation increasing product quality by 55%.

• Scheduling on-site interviews and partnering with senior level Administrative Coordinators• Partnering with Recruitment Partners to create a seamless, high touch, candidate experience• Ensuring an excellent candidate experience through prompt follow-up and communication with senior to executive level candidates throughout the candidate’s lifecycle from initial contact to start date• Act as a backup to prepare and/or proof documents such as job descriptions, job postings, offer letters• Manage onboarding paperwork including background checks and electronic records• Play an active role in process improvement and streamlining for the talent acquisition function• Ensuring on-site candidates have a positive experience by being their main point of contact throughout their day and ensuring the interview schedule flows smoothly• Entering and tracking candidate information in database and ensure appropriate parties have access to necessary information• Complex calendar management and scheduling of internal and external meetings• Managing multiple tasks and action items (documentation, follow-up and preparation) ensuring appropriate and timely action on deliverables• Coordinating complex candidate travel (international/domestic) and expenses

• Scheduling on-site interviews and partnering with senior level Administrative Coordinators• Partnering with Recruitment Partners to create a seamless, high touch, candidate experience• Ensuring an excellent candidate experience through prompt follow-up and communication with senior to executive level candidates throughout the candidate’s lifecycle from initial contact to start date• Ensuring on-site candidates have a positive experience by being their main point of contact throughout their day and ensuring the interview schedule flows smoothly• Entering and tracking candidate information in database and ensure appropriate parties have access to necessary information• Complex calendar management and scheduling of internal and external meetings• Managing multiple tasks and action items (documentation, follow-up and preparation) ensuring appropriate and timely action on deliverables• Coordinating complex candidate travel (international/domestic) and expenses

• Executing customer documents during delivery of the vehicle • Conduct direct deliveries from Delivery Centers to customer homes• Provide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experience• Monitor inbound vehicle logistics and on-site vehicle inventory• Conduct vehicle orientations• Provide quality training for new hires

• Performed diverse, fast pace clerical or technical tasks requiring judgment and initiative.• Resolve various accounting inquiries. • Assists with written and verbal communications. Manage phones. Accurately takes messages and communicates to manager/supervisor and/or team members.• Update documents, route incoming correspondence, maintains filing system.• Performed daily tasks involving Microsoft Word, Excel, Publisher and Outlook • Provides back-up administrative/clerical support for other groups.

• Ordered and distributed office supplies while adhering to a fixed office budget.• Managed office supplies, vendors, organization and upkeep. • Helped distribute employee notices and mail around the office. • Completed data entry, tracked resumes and maintained the applicant tracking system.• Performed diverse clerical or technical tasks requiring judgment and initiative.• Performed daily tasks involving Microsoft Word, Excel, and Outlook.