Tiffany P. Email and Phone Number

Responsible for 4 system-wide departments, managing small to large projects for the public services sector, oversee the budget for the public services sector, interior design for library locations, helping create, set and implement the strategic direction of the organization, analyzing user services, and analyzing processes and procedures to improve the customer experience. Formally an informally me tor staff ad an active participant in a system-wide mentorship program.

Responsible for 12 full-service locations, 3 mini-locations, Youth Services Department; As part of the administrative team participate in long range and short-term planning process that keeps with the Library’s mission and meets the needs of the community; Strive to create and uphold a supportive, collaborative, and inclusive professional work environment; Gather, prepare, and analyze statistical data and subsequent reports; Monitor branch use and operations with the help of senior level managers; Make regular and special visits to branches observing operations; Responsible for several system-wide budgets, Branch Programming budget, Diversity and Inclusion Committee budgets, and Youth Services budget; Attend professional workshops, seminars, conferences, and other pertinent meetings including American Library Association Annual Conference and Public Library Association Annual Conference; Lead several managers meeting, Branch Managers, Neighborhood Managers, Regional Branch Managers; Co-facilitate Diversity and Inclusion Committee.

Supervised 4 FTE and 3 PTE and adult volunteers, hired, trained, and completed their evaluations. Encouraged and mentor the professional development of staff. Created and managed monthly outreach and staff schedules. Compiled monthly Branch Report for Director of Branches. Managed Collection Development of adult collection, which included its budget. Filled in for Children’s Services in absence of Youth Services Provider. Created adult programs for the branch service area and served as chair of the Diversity Committee a system wide committee. Provided outreach services to a large diverse community, while establishing new community contact and partnered with community business associations to create community based programs. Performed duties using online databases, SirisDynx, Evanced, Outlook, PowerPoint, Excel

Supervised 2 FTE and 2 PTE and teen volunteers, hire, trained and completed their evaluations. Interviewed and recommended for hire; Homework Helpers and Clerks. Created and maintained department monthly work schedule, outreach schedule, and program calendar. Served on the Teen Services Committee, Steering Committee, and as chair of the Youth Services Summer Reading Club Committee a system wide committee. Assisted Youth Services Director in implementing pilot program Read Aloud, Read Along. Helped the branch management team revamp shelves schedule and protocol. Maintained Youth Services Department records in order to compile the Youth Services Monthly Reports for Branch Manager and Director of Youth Services. Managed Children’s and Young Adult collections. Planned and led storytimes at various branches, local schools, and daycare. Compiled book collections for distribution to local daycare. Prepared and provided guided tours for school groups. Established new community contacts and partnered with schools and community business associations to create community programs. Created and facilitated programs for school age children and teens.

Grow our Own (GO!) and Employee Professional Development Program, ULC Educators Call 2024, VirtualDon't Sweat the Difficult Conversations, Public Library Association 2024, Columbus, OhioBuilding Leadership and Equity with Staff Mentorship, Public Library Association 2024, Columbus, OhioBuilding Leadership and Equity with Staff Mentorship, American Library Association Annual Conference 2022, Washington, DCConducting a Large-Scale Diversity Audit for Urban Public Library Systems, American Library Association Annual Conference 2022, Washington, DCALA Emerging Leader Poster Presentation "Social Media and Marketing Calendar and Best Practices" American Library Association 2016, Orlando, FL