Tiffany Pei, Mba Email & Phone Number

Bentonville, Arkansas, Us

-Leading employee engagement by leading programs and events for over 300 individuals nationwide increasing NPS engagement by 41% in one year--Partnering with HR Business Partners and developed Tiger Team to streamline and deliver critical HR programs for the department and to business leaders, creating department wide templates to ensure accountability and transparency for actionable steps to improve employee experience--Designed and created engagement dashboard for employees to monitor, track, and create accountability for leaders, teams, and managers-Leading and managing four launched internal employee communities to measurably take positive actions on employee engagement sentiment on the following areas: career development, diversity, skills training, and recruitment & onboarding.-Establishing and implementing a department wide new hire onboarding that enhances the employee onboarding experience; ensuring a smooth and engaging transition for new hires and new hire managers, introducing new employees to the company and department culture, values, and expectations by 20%--Working with Talent Recruitment teams to attract, hire and retain dedicated individuals from all backgrounds through enablement and strategic hiring programs, ensuring they are scalable and aligned with department’s strategic growth objectives-Increased monthly department townhalls productivity by 33% through restructured storytelling and content layout-Organize and manage team’s multi-day offsite experiences promoting cross-functional collaboration, ensuring smooth execution of all brainstorming activities, and team-building engagement exercises--Built a year long fiscal year project roadmap plans with the team for increased transparency, resource and capacity allocation with dependencies-Developed a branded PowerPoint template deck for all organization employees to utilize increasing productivity and resources available by 10%

Pleasanton, California, Us

• Digital technology expert for Workday’s intranet platform, providing architecture and technology consultation for the team, technical partners, and business content creator stakeholders.• Implemented API integrations with the intranet platform system reducing 20 hours of overhead work for business stakeholders within 60 days of launch and improved overall CTR for all content by 2%.• Conducted a thorough analysis to support UAT testing of new intranet platform features, resulting in a significant 54% reduction in accessibility concerns, as identified by internal business partners. Proactively addressed and mitigated risks and blockers prior to the launch phase. Post-launch, ensured a seamless transition for end users, content creators, and administrators, ensuring a consistently smooth user experience.• Researched, implemented, and enforced intranet governance standards, including the creation of governance councils and comprehensive documentation of best practices and training materials for content creators and end users, ensuring the highest standards of content quality and compliance.• Initiated and conducted bi-weekly scrum meetings with cross-functional teams, fostering alignment, story prioritization in JIRA, and proactive management of risks and blockers. This approach facilitated effective collaboration and maintained project momentum.• Effectively managed vendor relationships for digital innovation projects, harnessing their expertise to drive internal platform enhancements and innovation. Leveraging vendor insights proved instrumental in achieving superior product outcomes.• Developed and executed platform consolidation roadmaps for multiple platforms, advancing the transition toward a unified search platform within the company’s intranet. This initiative was aimed at enhancing user experience, improving data interoperability, and promoting a more efficient product lifecycle.

Oakland, California, Us

• Oversaw the company's intranet platform with a focus on developing comprehensive engagement strategies, designing and maintaining data dashboards, and managing the onboarding and upkeep of training sites, playbooks, and resources for both the internal team and employee community. This multifaceted role ensured seamless platform operations and optimal user experiences, fostering enhanced engagement and productivity.• Lead producer and content manager for company-wide agile campaign with the goal to educate employees on how they can apply agile to their work to achieve 2022 company goals and mission producing a 79% CTR success towards learning programs.• Main lead for 2022 social sharing campaign strategy to increase employee brand advocacy on LinkedIn and Twitter by 15% by the end of year.

Oakland, California, Us

Oakland, California, Us

• Served as a product manager spearheading initiatives to optimize operational efficiencies on the business side, specifically in Provider Operations, Claims, and Billing. This resulted in a remarkable cost reduction of over $12 million in administrative expenses within the initial six months.• Collaborated closely with the product team and key business stakeholders to orchestrate the automation and precision of provider data updates, mitigating compliance risks and averting payment penalties. This initiative resulted in an impressive $34,000 reduction in administrative costs for the company within the first 100 days of the product's launch.• Led daily stand-up meetings with developers and quality assurance teams to ensure the progress of 12 concurrent automation projects. Proactively identified and addressed blockers, facilitating an uninterrupted workflow for the teams, and provided regular updates to leadership on project statuses.• Conducted a meticulous analysis of business requirements related to the transformation of manual processes into automated workflows. Translated these insights into actionable JIRA user stories, forming the foundation for seamless technical design, automation development, and successful User Acceptance Testing.• Developed comprehensive standard processing guides for onboarding and how-to materials for developers, fostering increased accountability and ownership within the team.

Oakland, California, Us

• Lead product manager for HR Employee Relations team first AI/ML chatbot which resulted in deflecting 70% of incoming chats to HR customer service team after 2 months of launch.• Trained AI/ML chatbot to respond to various employee asked questions so that it understood the end user better and answer more accurately.• Identified deficiencies within the AI/ML chatbot by conducting a comprehensive analysis of its interaction with existing knowledge base articles. Collaborated closely with cross-functional teams to curate and generate new content to optimize the chatbot's responses, ensuring a more seamless and efficient user experience.• Main point of contact and communicator between the vendor, HR department and Internal Departments, organized UAT schedule and agendas, developed test cases, and facilitated training for first tier responder teams.

Oakland, California, Us

Westlake, Texas, Us

Primary liaison between external clients and internal stakeholders for a major operations project valued at $3B in assets over a 2-year period. Responsible for monthly defect reports which resulted in personalized training and consulting clients to improve their operating structure with their clients.

Valley Forge, Pa, Us

Created system macros and reiterated old procedures to reduce overall processing time for department by 10% and increased accuracy and efficiency by 50%.

Chicago, Illinois, Us

Worked with the marketing manager by assisting with various events for residents and current students at the Uriversity and recruited new tenants for the following year with the sales team.

Master Of Business Administration - Mba, Marketing

Communications