• Hire and manage new employees for the LTSS Support Center • Identify inefficiencies and make recommendations for process improvements. • Run reports and supply data to fulfill compliance requirements.•Work with my counterparts to ensure appropriate changes were made to improve provider satisfaction. •Manage daily task, quality assurance, track tardiness and absenteeism, coaching and developing. • Coordinate and supervise all User Accepted Testing within the LTSS Support Center.•Identify and recommend system enhancements.

• Coordinated and supervised all User Accepted Testing within the LTSS Support Center. • Provided feedback to the IT team and end user regarding product improvements. • Identified System defects. • Reviewed and evaluated system issues with the development team. • Organized and analyzed material for efficient reporting • Assisted business owners in data retrieval from systems • Assisted in the implementation of CareAdvance a TriZetto Product • Troubleshoot and resolve software problems • Created performance monitoring tools for the LTSS Support Center. • Managed weekly, monthly and quarterly reports submitted to the Division of TennCare

Provided feedback to the IT team and end user regarding product improvements. • Identify System defects.• Review and evaluate system issues with the development team. • Organized and analyzed material for efficient reporting• Assists business owners in data retrieval from systems• Assisted in the implementation of CareAdvance a TriZetto Product• Provide technical direction to users• Troubleshoot and resolve software problems• Created performance monitoring tools for the CHOICES Support Center• Managed weekly, monthly and quarterly reports submitted to the State of Tennessee