Implements strategies to increase client admissions, retention and satisfactionIdentifies and assesses internal and external issues that affect the operationManages the operations team including overseeing scheduling, caregiver recruitment, client satisfaction, sales, and company cultureParticipates in the development of the annual strategic plan with a focus on creating attainable revenue, gross profit, operating income, and client growth objectivesEnsures monthly and quarterly financial results meet or exceed goalsProvides effective and efficient oversight of Care Management with optimal customer service, satisfaction and client retentionRecruit interviews and selects staff possessing appropriate technical and professional skills to help further the goals of the operationEnsure company is state compliant as well as facilitate audit when neededIdentifies and evaluates the risks to the company’s clients, staff and the integrity of the brand.Maintains a billing and collection process to ensure timely receivablesWorks in conjunction with the business owner to meet and exceed sales targets.Represent the organization at community activities to enhance the organization's community profile and further business developmentProvide after-hours support during evening, weekends and holidays as determined by the On Call scheduleProcess weekly payroll of over 100 employeesOversee the financial strategic planning of the company by evaluating its performance and potential risks.Perform regular financial analysis.Develop budgets that meet the requirements of company departments.Recognize patterns in company spending, revenue, and recommend solutions to any problem areas.Coordinate with external financial entities on behalf of the company.

Explore multiple resources for planning product and service enhancements which contribute to corporate strategic goalsDevelop, communicate, coordinate and manage implementation, project, and support schedules in order to meet or exceed production deadlinesPartner with Information Technology and Client Care Center to ensure schedules are developed in accordance with the resources, tasks and impact analyses associated with approved implementations, and projectsTrack project performance, specifically to analyze the successful completion of short and long-term goalsEffectively communicate with direct reports, peers, supervisors, and clientsMeet budgetary objectives and make adjustments to project constraints based on financial analysisDevelop and maintain expertise in product functionality, constraints, business process, value, client profile and industry domain, product uses and failuresCross train a selected Client Care Center Specialists as back-up/redundancyPartner closely with available training resources to develop and provide employee and client training designed to build efficiency and independence including but not limited to:Hire, supervise, monitor and support the performance of all assigned employeesSet goals which align with current corporate strategyProtect the organization’s value by keeping information confidentialProvide support and back-up redundancy to the Client Care Center team on an “as needed” basis and in a supervisory roleUncover and utilize improved operational methodologies which result in efficiency, and cost effectiveness.

Accountable for the fulfilment of agency strategic plan and contract compliance with regard to the shelter program.