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9+ years in IT as a LAN/WAN troubleshooting network connections, installations, configurations, migrations and security. As well as Detail- oriented and motivated entry-level Database Administrator with a solid foundation in database management principles, SQL, and data analysis. Proficient in designing, implementing, and maintaining databases to ensure integrity, security, and performance. Skilled in troubleshooting databases issues, optimizing queries, and collaborating with teams to meet organizational data needs.. Strong commitment to learning and adapting to emerging technologies to enhance database functionality. Ready to contribute to a dynamic IT team and support business objectives through efficient data management.Projects:Design and implement a relational database for e-commerce platform.Features:*Tables for products, customers, orders, and inventory.*Use foreign keys to establish relationships between tales.*Write SQL queries to retrieve sales data, inventory levels, and customer order history.Tools: MySQLEmployee Management System:*Build a database to manage employee records for an organization.Features:*Store employee details, job titles, departments, and salaries.*Create stored procedures for promotions, salary hikes, and employee transfers.*Develop dashboards to visualize employee data using BI tool like Tableau.Tools: MYSQL Database Backup and Recovery Sysem:Setup a database with a robust backup and recovery strategy.Features:*Schedule automatic backups.*Test restoring the database to verify data integrity.*Create documentation for backup and disaster recovery procedures.Tools: SQL Server
Saa Technology Innovations
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Database AdministratorSaa Technology Innovations Jul 2024 - PresentRemote• Utilized SQL queries within SSMS to analyze data, generate reports, and supportserver performance monitoring.• Automated SQL-based data reconciliation tasks, minimizing manual errors and improving accuracy.• Created tickets using Zendesk to track system issues and expedite resolution, ensuring 95% adherence to SLA deadlines.• Creating databases and dictionaries.• Ensuring data integrity and system security• Provided technical assistance across data processing operations, working with server applications such as MITS, CAMA, and CountyFusion.• Maintains the integrity, security and availability of multiple database(s)•Duties include disaster recovery, performance analysis and tuning, index maintenance, and monitoring of data•Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the database• Administer database/server roles and permissions.
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It SpecialistIcetech Jul 2023 - Aug 2024Washington, Dc• Implemented and managed Azure Security Center to monitor and secure cloud resources.• Developed and enforced security policies and procedures to ensure compliance with industry standards.• Configured Azure Active Directory (AAD) for secure identity management and MFA) Multi-Factor Authentication capabilities.• Managed Azure Key Vault for secure storage of keys, secrets, and certificates.• Conducted security assessments and audits to identify vulnerabilities and recommend remediation strategies.• Implemented configuration management solutions using Ansible.• Automated infrastructure provisioning with Terraform, improving deployment efficiency.• Configured and managed Network Security Groups (NSGs) to control inbound and outbound traffic to Azure resources.• Utilized SIEM solutions for threat detection, analysis, and incident response.• Collaborated with cross-functional teams to design and implement secure Azure architectures -
Service Desk AnalystU.S. Department Of The Treasury Apr 2023 - Jul 2023Washington Dc-Baltimore Area -
Help Desk TechnicianItc Infotech (Usa), Inc. Nov 2020 - Mar 2021Maryland, United States• Provide Tier 1 and 2 support• Manage user case using Service Now and update current case status• Manage all user profile in Microsoft Azure Active Directory (AAD).• Manage all user devices and compliance in Microsoft Intune portal.• Assisted users with MDM- MFA for new and existing users on IOS and Android mobile devices.• Assisted with efforts to phase out usage of RSA tokens • Develop knowledge base articles, standard operating procedures, and other tools that can be used by others to increase overall effectiveness of our Tier 1-2 Operations support team.• Troubleshoot Microsoft 365 applications.• Anticipate communication and networking problems and implement preventative measures.• Involved in managing the assets mainly the hardware, tools, and inventories.• Tracked data of Assets and make sure the availability of the product.Disposed of old hardware and upgrade or replace it with a new one. -
Field EngineerCybercore Technologies Oct 2018 - Aug 2020Us Senate• Deployed 300+ PCs and laptops across multiple departments, ensuring proper network configurations and Microsoft 365 application setups.• Provided support for information security activities, managing user and computeraccounts in Active Directory.• Used SCCM Client Centre to remotely troubleshoot client systems, resolving85% of issues without on-site intervention.• Documented all technical issues in ServiceNow, ensuring prompt escalation andresolution of complex IT problems. -
Information Technology Technical SupportCatholic University Oct 2017 - Jun 2018Washington, Dc• Assisted end-users in troubleshooting and resolving IT issues.• Manage front desk processes and procedures.• Monitor the Service Desk Que • Create new profiles using SharePoint.• Troubleshooting Outlook & IBM lotus notes• Sent tickets to appropriate departments utilizing (BMC Remedy) ticket tracking system.• Write and maintain procedural or technical documentation for the user community & internal documentation for the Service Desk• Solved minor workstation-related issues.• Architecture team with the implementation of the Microsoft 365 migrations.• Troubleshoot Microsoft Office 365 applications.• Installed operating system, software, antiviruses, and patches.• Install, configure and troubleshoot phones; Voice Over Internet Protocol (VOIP).• Write and maintain procedural or technical documentation for the user community, & internal documentation for the Service Desk.
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Administrative CoordinatorTyco Security Products Jan 2005 - Nov 2011
Tiffany Roberts Education Details
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Cybersecurity -
Itt Technical Institute-Springfield, VaInformation Technology And Cybersecurity
Frequently Asked Questions about Tiffany Roberts
What company does Tiffany Roberts work for?
Tiffany Roberts works for Saa Technology Innovations
What is Tiffany Roberts's role at the current company?
Tiffany Roberts's current role is IT Support Specialist/ CompTia Security+ CE/ Microsoft Certified: Azure Security Engineer Associate.
What is Tiffany Roberts's email address?
Tiffany Roberts's email address is ti****@****pas.com
What is Tiffany Roberts's direct phone number?
Tiffany Roberts's direct phone number is +124093*****
What schools did Tiffany Roberts attend?
Tiffany Roberts attended Itt Technical Institute, Itt Technical Institute-Springfield, Va.
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1upwork.com
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