Tiffany Rodriguez Email and Phone Number

Responsible for directing and administering a financial center. Promote growth through the development of deposits, fee based services, business development, and production of both consumer and business clients. Maintain a strong active presence within the community to be the face of Fifth Third Bank. Provide leadership and mentorship to local on boarding managers. Create an environment of operational soundness. Foster and encourage a “One Bank” partnership through all lines of business. Exhibit a winning environment by providing phenomenal internal and external customer service. Protect the brand by supporting change as they arise.

Responsible for managing their Broward County Branches with a goal of deposit growth of over $20 Million. Managed personal and commercial loan portfolios along with Municipal Accounts Oversee the grand opening process while creating name brand recognition, partner with other lines of business to generate a higher cross sell ratio with our commercial clients. Reported directly to Bank Area President, analyzed cash flow, profitability, balance sheet, income statements, and tax returns to support sound financial decisions. Aligned sales efforts to include a full range of bank products, effectively cross-selling to increase client satisfaction and revenues. Consulted with small business customers to determine means and needs and propose personalized banking solutions.

Investigated, measured, and reported on the organization’s risk of suspicious or fraudulent financial activity. Developed and implemented strategies to follow anti money laundering laws. Collaborated with auditors and regulators to minimize money laundering risk to the business. Focused on identifying suspicious activity through automated and manual processes, risk rating of business customers, reviews of SARS prior to filing and the review of Enhanced Due Diligence Reviews. Responsible for testing of procedures to ensure compliances with regulations and quality of work. Reviewed and approved High Risk Customer EDD reviews.

Developed business and retail relationships with customers to grow the banks bottom line, complete financial needs profile for new clients in an effort to maximize on product recommendation, Partner with Trust services to refer wealth management customers. Focused on Retention and deposit growth. Earned fast-paced promotions in recognition for providing unsurpassed client relations and sales expertise in retail banking setting. Consistently sought out new opportunities for increasing customer satisfaction, while streamlining business operations and boosting profits. Scored top audit scores for the Broward County RegionKey Achievements:➢ Evolved the Boca Raton Branch from almost closing to a branch that was expanded due to our overwhelming growth➢ Created a development plan (road map to success) for my team. Resulting in the highest retention ratio for the SouthFlorida Market➢ Recognition given for the “Top Small Business Loan Producer for Boca Raton” and was a given the “Million Dollar Club award”

Led a team of professionals in completing projects by a set deadline to uphold business initiatives. Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Met Financial Objectives by Forecasting requirements, prepared annual budgets, scheduled expenditures, analyzed variances and initiated corrective actions. Enhanced Department and organization reputation by accepting ownership and accomplishing new and different requests. Supervised the work of subcontractors or consultants to ensure quality and conformance to specifications or budgets.Key Achievements:➢ Developed and implemented new procedures and systems for company expansion in new territories including Tampa Bay➢ Implemented new marketing strategies that increased sales for 120% in 2005➢ Led Cross functional teams to successfully deliver projects on time and under budget resulting in a 35% increase in customer satisfaction