As a seasoned IT executive with over 20 years of experience, I’ve built my career at the intersection of technology and hospitality. Currently serving as a VP of IT in the restaurant industry, I lead transformative initiatives that merge innovation with operational excellence. My journey began with a deep passion for excepitional restaurants, culinary excellence, technology and problem-solving, and through the years, I’ve honed my skills to deliver robust solutions that drive business growth, enhance customer experiences, and streamline complex processes in the fast-paced world of restaurants.A pivotal moment in my career came when I was tasked with overhauling the digital infrastructure of a multi-location restaurant chain. Facing aging systems, data security concerns, and inefficiencies across the board, I led a cross-functional team to implement a fully integrated POS system, cloud-based inventory management, and advanced data analytics. This transformation not only improved operational speed but also boosted profitability and reduced waste, directly impacting the bottom line.Key strengths that define my approach include IT strategy, infrastructure optimization, project management, and cybersecurity. I have a track record of leading large-scale technology rollouts, enhancing restaurant IT ecosystems, and ensuring compliance with industry standards. Throughout my career, I’ve navigated the challenges of managing geographically dispersed teams and balancing the need for cutting-edge technology with cost-effective solutions.A crucial lesson I’ve learned is that the key to success in restaurant IT lies in aligning technology with the core business objectives while staying agile in an ever-changing industry. Whether I’m streamlining back-office operations, enhancing digital ordering platforms, or integrating customer loyalty systems, my focus is always on delivering value-driven solutions that meet the demands of both the business and its customers.I’m driven by a passion for continuous improvement and a desire to stay ahead of industry trends. I’m always open to opportunities where I can leverage my expertise to lead digital transformation initiatives, optimize IT operations, and contribute to the success of forward-thinking restaurant brands. If your organization is looking for a results-oriented IT leader with a deep understanding of the hospitality industry, I’d love to connect.
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Vice President Of ItFront Burner SocietyDallas, Tx, Us -
Vice President Of ItFront Burner Society May 2020 - PresentDallas, Texas, United States -
Member Of Forbes Technology CouncilForbes Technology Council Mar 2018 - PresentForbes Technology Council is an invitation-only organization comprised of leading CIOs, CTOs and technology executives. -
Director Of Customer SuccessWisely Inc Jul 2019 - Apr 2020Dallas/Fort Worth AreaDrive Customer Success Outcomes• Increase renewal rates and reduce churn• Expand our revenue in accounts through cross-selling and up-sell• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores• Drive new business growth through greater advocacy and reference-abilityDefine and Optimize Customer Lifecycle• Map customer journey• Develop listening points in the journey (e.g., usage, satisfaction, etc.)• Standardize interventions for each point in the journey• Define the segmentation of the customer base and varying strategies• Identify opportunities for continuous improvementManage Customer Success Activities such as: Onboarding and Training, Professional Services, Support, Customer Success Management, Renewals, Cross-sell / Up-sell, AdvocacyMeasure the Effectiveness of Customer Success, Enhance Effectiveness and Efficiency Through Technology and Create a company-wide culture of Customer Success -
Senior Director Of It ServicesDel Frisco'S Restaurant Group Jul 2018 - Dec 2019Irving, Texas* Company was sold to L Catterton• Set objectives and strategies for the IT Services department• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits• Design and customize technological systems and platforms to improve employee and guest experience• Plan the implementation of new systems and provide guidance to IT teams and other staff within DFRG• Approve purchases of technological equipment and software and establish partnerships with IT providers• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance• Direct and organize IT-related projects• Monitor changes or advancements in technology to discover ways the company can gain competitive advantages• Analyze the costs, value, and risks of information technology to advise management and suggest actions -
Director Of ItBarteca Restaurant Group Jan 2013 - Aug 2018Norwalk,Ct* Company was sold to DFRG - Took position within DFRG.• Set objectives and strategies for the IT department• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits• Design and customize technological systems and platforms to improve employee and guest experience• Plan the implementation of new systems and provide guidance to IT team and other staff within Barteca• Approve purchases of technological equipment and software and establish partnerships with IT providers• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance• Direct and organize IT-related projects• Monitor changes or advancements in technology to discover ways the company can gain competitive advantages• Analyze the costs, value and risks of information technology to advise management and suggest actions
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General ManagerBarcelona Restaurant Group 2006 - Dec 2012Fairfield & New Haven, CtOperated and managed 2 of their 28 restaurants with annual volume of $5 million a year for each location. Was in charge of all aspects of the business including; staffing, training, product control, P&L control, inventory, budgeting, ordering, and product development. -
Restaurant Management CoordinatorThe Culinary Institute Of America 2005 - 2006Hyde Park, New YorkResponsibilities included overall management of 4 restaurants on campus. Managed development and performance quality for a staff of over 50 employees. Handle POS operations for all restaurants and café, nightly cash outs and monthly inventory. Completed tasks and projects as assigned by the Director while working a great deal with customer relations. -
Assistant ManagerSt. Andrew'S Cafe 2003 - 2004Hyde Park, New YorkHandled daily Micros POS operations which included register responsibilities, staff/student training, in-house reservations, daily ordering, beverage inventory and budget, and banquet events
Tiffany S. Education Details
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Culinary Arts Management -
Restaurant, Culinary, And Catering Management/Manager -
Culinary Arts/Chef Training
Frequently Asked Questions about Tiffany S.
What company does Tiffany S. work for?
Tiffany S. works for Front Burner Society
What is Tiffany S.'s role at the current company?
Tiffany S.'s current role is Vice President of IT.
What schools did Tiffany S. attend?
Tiffany S. attended Culinary Institute Of America, Culinary Institute Of America, Culinary Institute Of America.
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Tiffany S.
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Tiffany S.
Senior Clinical Research Associate Ii At Ppd, Part Of Thermo Fisher Scientific| Vaccines | Oncology | Infectious Disease | Member Of Black Women In Clinical Research | Cra Peer Mentor | Aspiring CtmSan Francisco Bay Area -
Tiffany S.
United States
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