Tiffany Spence Email & Phone Number

Melbourne, Florida, United States

Melbourne, Florida, United States

ADOPTIVE FAMILY COORDINATOR▪ Provide information about adoption including home study, background checks, income verification, andtraining.▪ Create invoices for services and follow up to ensure timely payment per the terms.▪ Review financial reconciliation for accuracy prior to finalization of adoption.▪ Maintain files and reviewed documents for accuracy for 300+ adoptive clients.▪ Ensure accurate, professional, and timely completion of all Agency required reports, paperwork, and filings.ADMINISTRATIVE DUTIES▪ New hire onboarding and training to ensure accurate and complete employee files.▪ Maintains certifications with FDLE for Non-Criminal Justice Local Agency Security Officer (LASO) and Level 4Security Awareness allowing fingerprint background checks to be retrieved.▪ Streamlined the office filing system by digitizing documents and organizing the database, reducing retrievaltime by 30% and improving overall organization.▪ Wrote and updated step-by-step documents for procedures and created templates for various business tasksto ensure uniformity and enabling accurate knowledge and compliance.TECHNOLOGY / WEBSITE / SOCIAL MEDIA▪ Monitor users’ comments, messages, and reviews to respond to inquiries, complaints, and problems quickly.▪ Drafted high-quality content (copywriting, graphics, videos, etc.) across various social media channels.

Melbourne, Florida, United States

CUSTOMER SATISFACTION▪ Assisted 150+ customers daily with telecommunication services, troubleshooting hardware issues, answering questions about products and services, and scheduling service calls resulting in customer satisfaction.▪ Updated customer records and account information with each contact; processed payments using thecompany’s proprietary payment system ensuring account accuracy.▪ De-escalated situations involving dissatisfied customers while offering patient assistance and support.

Melbourne, Florida, United States

▪ Prepared detailed lesson plans based on the abilities and learning stage of each student producing a balanced workload for each student.▪ Adapted curricula and teaching methods to meet the specific needs of my students with various learning disabilities between 7 and 23 years of age.

Melbourne, Fl

CUSTOMER SATISFACTION / ORDER PROCESSING▪ Developed templates for customer e-mail responses ensuring accuracy.▪ Generate daily, weekly, and monthly sales reports above $2 million for management and corporate partners.▪ Corresponded with 200 e-commerce customers and 50 corporate partners via e-mail, phone, and postal delivery ensuring timely tracking and delivery.▪ Validated 200 purchase order, check, money order, and credit card orders daily.DOCUMENTATION / COMMUNICATION▪ Wrote and updated policy and procedure manuals for purchase order and gift certificate departmentsenabling accurate knowledge and compliance.▪ Collaborated with corporate customers to secure new volume sales accounts.▪ Trained agents on gift card department operations, placement of check orders, and processing purchase orders for educational and specialty organizations.

Bachelor Of Applied Science - Basc, Business/Commerce, General

Organizational Management - General Business

Associate Of Science (A.S.), Business Administration