Tiffany Stephan Email & Phone Number

Calgary, Alberta, Canada

🧪 Contaminated Sites- Groundwater monitoring and sampling (low flow, bailer sampling)- Sediment sampling- Soil vapour sampling- Experience working at Rail Yard sites (eRailSafe)- Literature research and reporting: decanting oil spills in marine environment, contamination from ammunitions, emerging marine contaminants...- Problem formulation🧪Risk Management - Development Viability Assessment/Rail proximity risk assessments - Constraint Analysis - Risk Assessments Railway Operations (TDG transload, DTL fueling)- Cumulative risk assessments- Climate Change vulnerability assessments- Ecological and Human Health RA- Marine traffic/operations-related risk assessments👩‍💼- Member of the Health and Safety Committee - COR Peer Auditor certified by the ACSA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

✔️ Rated 5 stars by owners

Calgary

✔️ Investigated complex requests via telephone or email to ensure answers provided were accurate and handled within the SLA timeline✔️ Assisted members with claim inquiries✔️ Answered email and telephone inquiries from internal staff and sales offices✔️ Processed health and dental claims✔️ Filing correspondence and claims

Montreal, Canada

✔️ Pharmacy and Customer Service:• Practiced within regulatory/legal requirements, Code of Ethics, Standards of Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice.• Ensured all privacy requirements were met.• Provided counselling on prescriptions, over-the-counter products and all health-related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage.• Ensured accuracy and appropriateness of all prescriptions dispensed.• Communicated with other health care professionals within the circle of care to provide optimal customer care.• Maintained records required in accordance with legislation, standards of practice, and policy.• Promoted health and wellness and educated customers.• Provided timely and positive resolutions to customer needs and requests from other healthcare providers✔️ Workflow and Inventory Management:• Controlled access to the dispensary with respect to inventory and patient confidentiality.• Reviewed and maintained workflow queues on a daily basis.• Managed stock levels and medication orders from wholesalers.• Ensured all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations were met and reported to Health Canada and regulatory bodies as necessary.• Ensured proper preparation, packaging, distribution and storage of all inventory.

Montreal, Canada

600-hours training to obtain the Pharmacist licence (Quebec)

Geneva, Switzeralnd

✔️Operated and maintained laboratory equipment and instruments to meet quality specifications and standards. Evaluated and maintained an adequate inventory of supplies and drugs to meet production demand.✔️ Sampled and performed various tests/analyses following testing procedures to confirm the identity of raw chemicals and their quality, and to control the quality of final products. Managed material storage, disposal, and batch recall ensuring employees and environmental safety.✔️Wrote and kept accurate records of tests performed on raw materials and compounds, and of maintenance of equipment to ensure traceability.✔️ Managed and handled hazardous chemicals and materials per standard operating procedures (SOPs), MSDSs and regulations.✔️ Developed, implemented, and updated SOPs for the pharmaceutical laboratory and retail segments in accordance with the company’s Quality Management System and local regulations (implemented approximately 30-40 SOP's a year leading to greater operational efficiency and safety).✔️ Conducted internal Quality & Safety audits to improve and maintain the efficiency and safety of operations.✔️ Identified and documented non-conformances/deviations and sent reports to QA Manager. Implemented and monitored mitigation/corrective measures.✔️Promoted a safe working environment and high-quality service by training and supporting teams to ensure employees understand the potential risks and liabilities associated with our operations.✔️ Organized daily work and set priorities for a 15 persons-team and performed multi-tasking to handle significant workload and tight deadlines.

Neuchâtel, Switzerland

✔️ Quality Assurance/Control-OHS-Laboratory • Operated and maintained laboratory equipment and instruments to meet quality specifications and standards. Evaluated and maintained an adequate inventory of supplies and drugs to meet production demand.• Developed, implemented, and updated SOPs for the pharmaceutical laboratory and retail segments in accordance with the company’s Quality Management System and local regulations.• Promoted a safe working environment and high-quality service by training and supporting teams to ensure employees understand the potential risks and liabilities associated with our operations.• Managed and handled hazardous chemicals and materials per standard operating procedures (SOPs), MSDSs and regulations.• Sampled and performed various tests/analyses following testing procedures to confirm the identity of raw chemicals and their quality, and to control the quality of final products. Managed material storage, disposal, and batch recall ensuring employees and environmental safety.• Wrote and kept accurate records of tests performed on raw materials and compounds, and of maintenance of laboratory equipment to ensure traceability.• Evaluated Hazardous Risk Category of compounds in order to report to health authorities on the compliance of laboratory facilities with legal/regulatory requirements.✔️ Team Management• Supervised 4 technicians and 2 students per shift.• Trained students and employees on new products and new SOPs.✔️ Inventory Management• Successfully launched new brands of phytotherapy and aromatherapy products in the pharmacy.• Increased accuracy of formerly mismanaged cosmetics inventory based on sales volume, profitability, consumer requirements and manufacturer agreements.• Successfully launched a new brand of cosmetics (BIODERMA) to target younger customers with a lower price point despite its excellent quality.• Merchandising.• Managed inventory of pharmaceuticals and cosmetics.

Pontarlier, France

✔️Inventory management

Fraisans, France

Besançon

✔️ Collected data about adverse drug reactions.✔️ Analyzed the links between drugs and observed adverse reactions using pharmacovigilance databases, based on patient's history and health status as well as the timing of drug use and the onset of the adverse event. ✔️ Presented, discussed, and made conclusions on these cases during weekly team meetings.Main Accomplishment:Built over five adverse reaction cases per week during a three-month period in partnership with the Dermatology and Pediatric Oncology units of the University Hospital and Research Center of Besançon (France).

✔️ Performed qualitative and quantitative final product (oncologic compounds) inspection per SOPs.✔️ Filled in deviation reports and reported to the Quality Manager.✔️ Filled and Classified patient’s therapy files.✔️ Learned Chemotherapy protocols.✔️ Used GCP (Good Chemotherapy Practices) Software.

✔️ Learned Pain Management protocols.✔️ Wrote protocol about the use of Neuroleptics in agitated patients.

✔️ Learned chemotherapy protocols in hematology.✔️ Prepared medical cases presented during weekly interdisciplinary team meetings.✔️ Learned clinical trial principles and put into practice these principles.✔️ Assisted the hematologist during consultations.

Montferrand Le Château, France

Besançon Area, France

✔️ Performed Mulvany myograph’s calibration and tests.✔️ Data collection, entry and analysisMain accomplishment:Draft and wrote a user manual for a Mulvany myograph system intended for Ph.D. students.

Besançon, France

✔️ Sent materials and work orders to subcontractors; collaborated daily with contractors to provide support, monitor progress and ensure deadlines were met.✔️ Performed quality control to ensure adherence to specifications.✔️ Various administrative tasks: kept records of WOs, quality reports, etc.

Besançon, France

✔️ Updated internal software for payroll processing.✔️ Reviewed temporary workers' performance with clients.✔️ Trained temporary workers on OHS. ✔️ Various administrative tasks.

Bachelor Of Science - Bs, Environmental Science, With Distinction

Bachelor, Pharmacy

Pharmacy: Regulation And Healthcare System, Pharmacy, A+