Author, editor, publisher of 4 books. Social media content creation, marketing, copy creation.

Asos accountDaily labor distribution, employee management and reporting Update and created/improved quality, productivity and client requested reportsHelp associates to meet productivity standards and personal goalsHelp other departments within the company with labor, processes or management as neededTroubleshoot client complaints and improve processes to reduce costMonitored and successfully maintained staff during crisis situations

Asos accountDaily labor distribution, employee management and reporting Update and created/improved quality, productivity and client requested reportsHelp associates to meet productivity standards and personal goalsHelp other departments within the company with labor, processes or management as neededTroubleshoot client complaints and improve processes to reduce costMonitored and successfully maintained staff during crisis situations

Labor distribution of associates depending on volume of registrations queuesDeveloping and monitoring reports for customer service and quality departmentsMonitoring of credit hold and non domestic shipmentsDevelopment of team intelligence and skills sets Evaluates the need for storage or additional charges per order as inquired on by the billing and claims teamsWorks with multiple departments to make sure labor and business needs are metCreates templates for Edi and Web/manual order entry

Work with the client and their customers on a daily basis to troubleshoot and resolve issues Accountable to achieve the budgeted operating profit and deliver cost savings Provide support to the Key Account Manager and field associates to insure compliance of all SOP's and processes specific to the client Developing & implementing innovative processes to enhance productivity, service and profitability Aided in organizing associate relation events

Daily inspection, processing, and tracking of exception, aged and priority orders that have time/date cutoffsImplementation, recording, and organization of safety files for 200+ associates and proceduresDistributed labor within the pack department for 200+ associatesTrained and assisted a team of 10 coordinators for management of staff during peak seasonsCreated a hiring plan for outbound operations of 1,000 + associates for the peak seasonCreated and updated multiple work instructions within multiple departmentsCreated the pre-shift meeting information for a warehouse from 200-1,000 associatesCreated an auto populated spreadsheet for production, goal tracking for daily operations and user error percentagesTrained and counseled seasonal associates on packing errors and productivity issuesExtensive knowledge of Excel, Microsoft Word, and Power Point with general knowledge of Microsoft Access programsExtensive training in WM/PKMS and Dematic research. Knowledge of Red Prairie and General Kronos functionsParticipated in multiple projects such as EOS committees, Safety Committees, FAO Muppet project and CASI auto-manifest implementationTraveled to multiple Exel sites including Think Geek, COTY and Toys R Us, Nevada operation sites to aid in start up and manager training