Meet Tiff's Art Collection, my creative outlet! In the fall of 2020 I started selling my watercolour art, and soon I began taking on exciting projects like public art projects and murals. I earn revenue through commissions, custom murals, art purchases through my website, and markets.

I was the Product Manager for two products: the Partner mobile app (Android & iOS) and the Partner Experience system tools.

From January 2022 to July 2022, I was the Product Manager for Flashfood: For Partners, an app used by our partner grocery stores to post food to the Flashfood online marketplace.From May 2021 to December 2021, I was the Product Manager for the Management App, Flashfood's internal web app for managing business processes across Operations, Marketing, and Support & Success.

Microsoft 365 Security and Compliance: I worked with the Office Advanced Threat Protection team to help security administrators and chief security officers understand key information about their security environments.

Microsoft 365 Security and Compliance: I worked with the Information Protection team to improve Office 365 Security effectiveness and user experience.

I was the Associate Product Manager to the Product Manager of AppHelp, a customer support platform for business customers. The two of us worked together to design the vision for the team of ~5 software engineers. I designed a feature end-to-end from ideation to delivery during my internship while also helping the Product Manager with roadmap planning, day-to-day product decision-making with the engineers, KPI planning, and agile process improvement. My favourite parts about this role were the easy access to users for user research and the delight of working on a small team with big goals. Shadowing customer support professionals to find their pain points with our tool was exciting and thought-provoking, and I loved collaborating with our engineers!

I was the Agile Coach for the Mobile Core team.Facilitated Kanban ceremonies for the team; fostering safe, productive conversations and driving them to create effective action items. Trained new team members on agile processes. Created a new agile readiness assessment process to improve engineering onboarding methods. Initial trials of new hires showed a decrease in onboarding time and higher training satisfaction.Evangelized retrospective ceremonies throughout the organization and trained a community of colleagues who would facilitate retrospectives for teams in need and inspire stronger organizational adoption of agile processes.

Managed the backlog of items for internal and external tools related to customer support.Reviewed and adjusted priorities according to business needs, user feedback, and bandwidth of the developers.Wrote requirements on JIRA using data from business analysis, meetings with users of the internal tools, feedback from customers for the external tools, and ideas for improvement from my own testing of the products.Participated in daily standups for two development teams and assisted with sprint planning for both teams.

Managed client support system and handled requests involving product upgrade requests, Microsoft Word and Excel report building using VBA, mass data imports, and building custom dynamic SQL queries to pull data for reports.