Tiffany Tropp Email & Phone Number

Woburn, Massachusetts, United States

Waltham, Massachusetts

• Strategically manage six gas departments with more than 350 management/union employees and contractors under the New England Gas Field Operations umbrella by creating a team environment where employees use their strengths contribute to a high achieving, compliant, safe organization.• Develop and implement programs, operational controls, and metrics to drive performance and consistently meet/exceed regulatory and company targets achieving year over year improvement. • Successfully operate within my $50M budget finding efficiencies and new ways of working to reduce cost such as managing overtime, driving waste out of the business, and renegotiating contracts for more favorable terms.• Lead a safety culture shift yielding 30% reduction in preventable vehicle accidents year over year and 26% reduction in OSHA recordable injuries FY18 versus FY17.• Established weekly Region and Yard tracking reports to provide performance visibility to/for VPs and Presidents. • Designed and implemented multiple forms of communication increasing awareness around safety challenges and sharing lessons learned.• Assistant Secretary on Dig Safe/811 Executive Board. Board member since 2019.

• Developed & implemented a transportation compliance improvement program resulting in drastic improvement of metrics such as increasing companywide roadside inspection pass rate from a stagnant sub 60% from 2007-2011 to above 85% in 2012-2015 & bringing all CSA BASIC Scores down from a high score of 58.5% pre 2011 to a high score of only 6% by Q3 2014.• Collaborated with Human Resources to develop onboarding/new hire training encompassing the company’s core values significantly reducing turnover rate.• Developed a process to qualify (or disqualify) subcontractors based on CSA data including BASIC scores, OOS rates, & crash data. This process yielded a monthly list of “approved” subcontractors mitigating risk from unsafe third-party carriers.• Designed & implemented a companywide PM Program in accordance with DOT regulations providing uniformity among all locations. This program included a PM Sheet ensuring consistent work across all locations and vendors, a PM schedule guaranteeing a properly maintained fleet, file process documenting DOT compliance, and an internal audit process keeping the program DOT audit ready.• Drafted several transportation safety policies including, Cell Phone Usage Policy, Seat Belt & Harness Policy, Moonlighting Policy, Railroad Crossing Policy, Crash/Collision Policy, Roadside Inspection Policy, etc.• Designed MVR & PSP point quota process ensuring applicants are vetted excluding those with poor driving & roadside inspection history.• Created a method to build, maintain, and audit over 200 DQ files in accordance with DOT regulations. DOT compliance review prior to my hire reported exceeding the Driver Fitness BASIC intervention threshold.• Acting General Manager for six months after purchasing a company that sterilized medical waste & processed it into plastic lumber. This included driving the culture shift of the employees and identifying, ranking, and attacking the many improvement opportunities of a new acquisition.

Central Ma

• Managed the residential pick-up operation for 22 routes focusing on efficiency, driver performance, overtime, and customer service.

Greater Boston Area

• Developed and implemented CDL random drug/alcohol testing program in accordance with DOT regulations throughout 91 transportation hubs across U.S. bringing compliance from 0% to 100% for 2007. Trained and guided HR and Transportation management to insure 100% compliance in succeeding years.• Initiated vehicle accident tracking protocol and analysis providing ranking and trends to North American Territory field management along with recommendations for improvement. • Created behind-the-wheel Driving Range as hiring component for new drivers and remedial training for drivers involved in fixed object or backing collisions. Piloted Driving Range in Delaware Valley Market resulting in its advancement from last place in collision ranking to accident free following first month of pilot.• Partnered with HR and Transportation to create Corporate Accident Review Board. Served on Board as transportation safety subject matter expert, responsible for generating senior level briefings following each review. • Earned Certificates of Compliance in LOTO, Confined Space, Accident and Incident Investigation and Determining Root Cause, 10-Hour General Industry and Principles of Occupational Safety & Health.

Atlantic Region

• Directed and controlled the Fedex Home Delivery (FedEx Ground) operation of routes in Boston and north suburbs by optimizing delivery routes, managing contractor relationships, and ensuring DOT compliance.• Responsible for the training (route planning, vehicle operation, delivery methods, driver qualification files) for Eastern Pennsylvania, Maryland, Washington DC, and Northern Virginia. • Ranked 2nd in FedEx Home Delivery (out of 32) and 4th in FedEx Ground (out of 73). Rankings primarily based on drivers’ hours per accident and driver retention.

Master Of Business Administration - Mba, Leadership/Management

Communication, Public Relations

Activities and Societies: Ice Hockey, COM

Womens Executive Leadership Program