- Develop and implement procedures to streamline production and enhance client experience.- Effectively manage federal election production for 90+ clients (county government).- Provide tier 3 Help Desk support, including federal Election Days and nights.- Create and implement Election Day technical support procedures, including Help Desk and field technicians.- Meet critical deadlines within condensed timelines. - Technical writing.- Delegate tasks to appropriate personnel.- Coordinate temporary staffing during peak production times.- Attend regional conferences as company representative at vendor booth.- Facilitate ongoing development and testing for election production software. - Accurately program election databases in a variety of EMS platforms.- Pre-press preparation for ballot printing, variable data management.

- Accurately program election databases in a variety of election management softwares.- Effectively manage federal election production for 90+ clients (county government officials).- Serve as primary POC for a variety of vendors and state election authorities. - Oversee ongoing development & testing for ballot production software. - Meet critical deadlines within condensed timelines. - Delegate tasks to appropriate personnel.- Pre-press preparation of orders & files for ballot printing, variable data management.- Provide Help Desk support.- Create & maintain instructional documents for internal use and client distribution.- Develop & implement procedures to streamline production and enhance client experience.

- Program election databases.- Install & support voter registration and county recording software (client locations). - Provide Help Desk support. - Procurement of election supplies & products. - Client order fulfillment.- Client billing.