• Project management of CRM system integrations including creation and alignment of detailed plans that encompass all integration tasks and activities. Completed 10 successful sales and system integrations including both new and legacy acquisitions• Create and manage scalable playbooks, processes, and training materials that can be amended based on the characteristics of the acquired business such as size, location or service line • Support commercial integration of acquired businesses, working in close collaboration with both internal and acquired leaders in Sales, Finance, Marketing and Strategy in order to minimize disruption to acquired business functions while balancing speed and efficiency• Responsible for establishing joint deal governance between acquired and legacy Cognizant sales teams. Includes prepping pipeline data and running calls with key decision making leaders in support of sales crediting and seller compensation• Co-manage a team of specialists responsible for data transformation to ensure efficiency and utilization. Responsible for their mentorship and aligning their interests and skill sets to foster upskilling and professional growth• Collaborate with the core internal Salesforce team on system and process improvements to support both M&A and the core company. Including functionality to track and report on acquisition involvement in joint and standalone sales deals. As well as a process for auditing and managing acquisition system users for policy adherence and cost savings

• Responsible for shifting the Sales Operations team’s focus and expanding into LTG Central Services. Supporting 9+ organizations within the LTG portfolio• Salesforce administration including system configuration, automation with processes and workflows, user and permission management as well as end user support• Developed analytics and generated custom reports and dashboards to provide performance metrics and actionable insights to management • Coach Sales Operations team on Salesforce and sales support best practices• Collaborated cross functionally with Leadership, Sales, Legal, Finance, Technical Operations, Professional Services, Support and Marketing to continuously improve interdepartmental procedures for increased efficiency• Integrate newly acquired businesses into the LTG Group by learning and understanding their business needs and implementing new processes and procedures to align with group goals and initiatives

PeopleFluent - A Division of Learning Technologies Group plc (LTG)• Promoted during the NetDimensions/PeopleFluent merger to create and manage a Sales Operations team to support the larger sales organization • Responsible for identifying pain points and inefficiencies to then provide strategic solutions for overall business improvement• Continuously working to improve and implement scalable processes, accounting for organizational growth, future vision and group consolidation• Salesforce administration including system configuration, automation with processes and workflows, user and permission management as well as end user support• Consulted and coached sales teams on process adherence, pipeline management, products, pricing and contracting procedures• Implemented, deployed and continue to maintain Salesforce integrations, Conga Composer and Conga Sign to optimize quoting, contracting and signature processes

NetDimensions - A Former Division of Learning Technologies Group plc (LTG)• Administered frontline sales and CRM support to both the North America and Europe, Middle East & Africa (EMEA) sales and account teams• Deployed system and process training to new hires and coached on-ongoing usability and efficiency to all employees, all levels• Collaborated cross-functionally with Sales, Relationship Managers, Reseller Channels, Professional services, Finance, HR, Admin and Legal to ensure smooth processes and reporting• Ideated new system field options and improved CRM system workflows including procedures to improve productivity and global, multi-channel scalability of performance data• Developed analytics and generated custom reports and dashboards to provide performance metrics and actionable insights to management• Planned and organized annual client user conferences and internal worldwide meetings, including working with venues as well as internal and external vendors, entertainment and audio visual• Delivered events and projects within budget and on time• Executed and tracked C Level and all North American regional business travel and logistics• Coordinated with Marketing on high-level tradeshow logistics • Tracked invoice processing and executive approval for North American purchasing and other office financials

• Promoted to support the Director of Sales and Marketing• Oversight of all property promotions and advertising including print, online and radio campaigns• Produced and enhanced all property collateral, promotion, marketing and signage materials• Oversaw the development of property calendar of events, including event appearances, coupon distribution and brand awareness opportunities• Collaborated with community partners in creation and execution of property packages and promotions• Created regular communication documents for leadership teams