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Accomplished B2B technology executive with a consistent record of optimizing product and go-to-market strategy and growing revenues in global competitive markets across multiple customer segments. Broad business and technical acumen including product management and development, GM/P&L, sales, marketing, operations executive leadership with international and domestic experience. Proficient in driving aligned, cross-functional execution for revenue growth and customer retention. Recognized for the ability to deliver exceptional results while leading in fast-paced, dynamic business environments.Strengths: • Strategy: Product, market and customer expansion. M&A selection and integration, partner development (channel and technical) • Growth: Driving aligned, cross-functional execution through comprehensive go-to-market plans with sales, marketing, customer experience, product management, and development• Technical: Agile/SaaS product and platform strategy: modernization, scalability, integration. Platform consolidation, rewrites, and sunsetting with offshore, nearshore and FTE models • Retention: Implementing effective customer engagement plans for revenue retention, product adoption/ utilization, and PSAT and NPS score improvements
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Chief Product OfficerTraumasoftDenver, Co, Us
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Senior Vice President Of ProductCivicplus Oct 2022 - PresentManhattan, Kansas, Us• Drove the creation of a cohesive product organization and the formation of the first enterprise product strategy through a period of strong organic and acquisitive growth • Leadership of VPGM, product strategy, design and product ops teams in the transformation from a single product to multi product/enterprise focus. Employee eNPS 16 above benchmark Notable achievements while in the position so far: - Created and implemented a comprehensive and consistent product org playbook across 13 products (product methodology, roadmaps, product process, product dashboards & analytics, VOC, quarterly product reviews) - Over achieved on high growth revenue targets YoY across 7 acquisitions - Achieved/maintained best in class GRR and NRR rates - Established product allocation baselines and guidelines for improvement moving from over 65% maintenance and defects down to 50% within 6 months, freeing up dev capacity for feature driven work- Implemented product analytics across 13 core products, established baseline for Product Satisfaction and drove 10% improvement in first full year -
Vice President And General ManagerCivicplus 2020 - PresentManhattan, Kansas, UsProduct, go-to-market strategy and P&L responsibility for multiple high-growth GovTech platforms including recreation management, emergency and mass communications, HR and agenda and meeting management Notable achievements while in the position have included:- Driving 40% YOY ARR growth and exceeding EBIDTA and contribution margin objectives - Developed multi-year product and go-to-market strategies to drive sustained double-digit growth through 2026 - Secured a substantial reinvestment to grow and scale core products - Acquired and onboarded new white label partner
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Chief Technology Officer & General ManagerSafebuilt Mar 2016 - Sep 2019Loveland, Co, Us• Led the development and execution of the strategic technology direction for a high-growth, PE-backed, B2B organization.• Focus on enabling scalable systems and infrastructure to support an organization with 2,000+ employees and multiple acquisitions by 2020• Responsible for internal and customer-facing systems including the go-to-market and leadership of product management and product development functions. • Completed an on-time, on budget, full software rewrite for a Community Development platform utilized by 700+ municipalities. Rewrite included a multi-tenant SaaS platform, customer portal, payment integrations plus native iOS mobile app with offline capabilities.• Executed a pragmatic marketing framework for product management and marketing and implemented Agile development• Formalized IT functions and standardized systems across the enterprise including CRM, LMS, HCM/payroll and Field Services Management platforms Notable achievements while in the position have included: - Drove 35% growth in new customers and 99% customer retention during platform rewrite period - Successful migration of over 350 customer sites to the new platform in under one year - Recipient of the 2018 BizWest Northern Colorado Women of Distinction Award—Outstanding Mentor -
Vice President Operations & Global Segment PlanningProquest Jan 2013 - Mar 2016Ann Arbor, Mi, Us• Led a company transition from a product to customer/market centric go-to-market strategy, creating and leading a new global segment planning organization to accelerate growth at the regional customer segment level. • Created, recruited, and implemented a global training organization to advance sales performance in alignment with the customer segment strategy, spanning product, industry, and professional sales skills proficiency.• Directed the implementation and global rollout of a Learning Management System with the development of interactive e-learning modules and role-based curriculums for a global sales force and all 2,000+ employees. • Managed a sales ops technology team that drove greater visibility into new business and renewal sales activity and data and implemented and developed a full-suite Salesforce CRM. Notable achievements while in the position included:- Delivered 1st year results with a 4% overall increase in year-over-year sales from historically flat performance and a 10%+ and 83% year-over-year improvement in key global markets and under-penetrated mature market segments respectively.- Produced a new function that drove a fundamental organizational shift in cross-enterprise collaboration and go-to-market strategy.- Delivered outputs that included new account and territory planning tools, funnel management, and forecasting tools and reports with 95% adoption. -
Vice President Global Segment Planning & MarketingProquest 2014 - 2016Ann Arbor, Mi, Us• End-to-end leadership from plan development to the execution for a global customer segment strategy.• Leadership of global segment, brand, field, and product marketing teams including demand gen, marketing automation, digital marketing, events, and advisory boards, thought leadership, public relations, and social media content in addition to SaaS products.• Drove an overhaul of marketing organizational structure and processes, consolidating messages from discrete products to solutions.• Onboarded marketing automation technology and successfully aligned marketing and sales activity across the sales funnel. Notable achievements while in the position included:- Launched key cross-product and business unit bundles, driving double-digit growth and improvements in NPS scores in focused markets.
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Vice President & General Manager, Lexisnexis Research & Litigation SolutionsLexisnexis 2008 - 2013New York City, Ny, Us• Held strategic and operational responsibility for $50M+ in the company’s Litigation Solutions technology portfolio.• Directed commercial due diligence and integration of Sanction Solutions into LexisNexis, assuming the general manager role over the software and trial consulting business. • Developed an integrated product vision and roadmap consolidating the product and go-to-market strategy of four acquired platforms• Oversaw a product management directional shift including a major UX project and prototype design for the next generation of products, moving from desktop to web/mobile applications. • Revamped long-term roadmaps to align with customer and technology trends and initiated mobile and enterprise search and OCR strategy for the division.• Negotiated and executed 3rd party technical OEM integrations and strategic alliances with leading litigation support tools, legal service bureaus, and court reporting associations. Notable achievements while in the position included:- Led the CaseMap business from a 2% to 20% growth within a 16-month period through a product innovation “add-on component” strategy.- Implemented a customer retention plan across a large, cross-functional team to drive retention, resulting in NPS scores improving from 4 to 30.- Successfully developed and launched the next gen/web-based version of Concordance Discovery solutions. -
Senior Director, Strategic Planning, Lexisnexis Research & Litigation SolutionsLexisnexis 2004 - 2008New York City, Ny, Us• Maintained full responsibility for strategy and market planning for the division of both high growth and mature business units with combined revenue of $650M.• Participated in all stages of new product development from ideation, customer research, business case, requirements, development, go-to-market planning, and launch.Notable achievements while in the position included:- Held a leadership role in the due diligence and successful integration of 3 software acquisitions that surpassed financial targets while to continually achieve industry product award recognition and development.- Converted the acquired companies from a license/maintenance business model to a recurring revenue subscription model with 92%+ client conversion within 18 months post-acquisition.- Created and executed a 5-year strategy which included new products, acquisitions, alliances, and secured internal funding required of $100M to support the initiatives.
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Director, Strategic PlanningLexisnexis 2001 - 2004New York City, Ny, Us
Tiffany Williamson Skills
Tiffany Williamson Education Details
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Pepperdine LawLaw -
Pepperdine LawAlternative Dispute Resolution (Adr) Certificate
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Colorado State UniversitySpeech Communication
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Babson CollegeStrategy & Innovation
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University Of California, Berkeley, Haas School Of BusinessFinance For Non-Financial Executives
Frequently Asked Questions about Tiffany Williamson
What company does Tiffany Williamson work for?
Tiffany Williamson works for Traumasoft
What is Tiffany Williamson's role at the current company?
Tiffany Williamson's current role is Chief Product Officer.
What is Tiffany Williamson's email address?
Tiffany Williamson's email address is ti****@****est.com
What is Tiffany Williamson's direct phone number?
Tiffany Williamson's direct phone number is +151848*****
What schools did Tiffany Williamson attend?
Tiffany Williamson attended Pepperdine Law, Pepperdine Law, Colorado State University, Babson College, University Of California, Berkeley, Haas School Of Business.
What are some of Tiffany Williamson's interests?
Tiffany Williamson has interest in Civil Rights And Social Action, Children.
What skills is Tiffany Williamson known for?
Tiffany Williamson has skills like Product Strategy, Go To Market Strategy, Strategy Development, Thought Leadership, Alliances, Product Life Cycle Management, Product Management, Lexis, Business Alliances, Litigation, Strategy, Product Lifecycle Management.
Who are Tiffany Williamson's colleagues?
Tiffany Williamson's colleagues are Stephen Gary, Evan Licata, Jeremy Laird, Brent Wolford, Josh Weinstein, Charles Coffman, Alex Chmielewski.
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