Supports the operating team in the achievement of its people related objectives for employee satisfaction, patient or customer satisfaction, labor costs targets, talent development and the development and maintenance of a high performing workforce. Actively participates in development of employee relations programs. Provides assistance in the form of advice and counsel to management regarding: effectiveness of staff, application of human resource practices, policies and procedures, application, and administration of collective bargaining agreements, compliance with employment regulations and laws and resolution of complaints and grievances. Communicates with managers of bargaining unit employees regarding contract interpretation, policy interpretation and compliance. Works on resolution of compliance complaints and closure of compliance corrective action plans. Partners during succession planning, including coaching of management clientele on individual development plans and on-boarding support for new managers (30-60-90 day rounding). Supports management when conducting layoffs, start-ups, grievance meetings, investigations, complaint resolutions, staff counseling and related progressive discipline activities, talent reviews and local training. Identifies, investigates and resolves grievances, and coordinates with the Center of Expertise (CoE) for resolution of mediated or arbitrated grievances, work environment scans and harassment investigations. Involved in terminations, unemployment hearings, Equal Employment Opportunity Commission (EEOC) charges, and reduction in force planning. Supports management with key initiatives as directed by HR and operational leadership. Facilitates manager and staff access to HR services.

• Develops and implements departmental goals and objectives with input from staff • members. • Evaluates problems and develops and implements solutions. • Supports, encourages, and contributes to the professional growth of all department staff member, including training and content development • Works closely with directors/managers to develop positive employee relations as well as ensure their staffing, training, and development needs are being met. • Develops and implements job descriptions and performance standards • Provides leadership and direction in the development and implementation of compensation and benefits programs. • Develops strategy for positive and proactive labor relations, including but not limited to union contract negotiations, management of contract negotiations, management of contract administration, grievances and arbitration functions. • Mediates personnel problems and resolves complaints using good problem solving techniques. • Enforces human resources policies and procedures by way of systems that will improve the overall operation and effectiveness. • Ensures that staff is in compliance with licensure and other annually mandatory • requirements. • Prepares complete, clear reports and recommendations after appropriate analysis of relevant and reliable information • Develops and manages the budget and other financial measures of the Human Resources Department