Tiffany Yiengst Email and Phone Number

● Managing three boutiques and the skin pod, their counter managers(Clinique, Lancome, Benefit), and the skin therapists. Helping them create plans to attain and maintain their weekly service/product goals. ● Creating a positive work environment between the retail staff and the salon staff to work together ● Maintaining company and brand standards in Prestige Cosmetics and Prestige Skin. ● Continuous improvement in KPI’s in the Prestige brands ● Weekly Schedules, GEM schedules, New Hire onboarding, training new hires in cash wrap, company standards, and prestige. ● Positive Loyalty Life Cycle Results- WTD, PTD, QTD, and YTD. ● Training associates in new brands/product launches ● Engaging with guests and driving sales for events with brands. ● Fostering a positive work environment with the associates and brand reps.

● Maintaining standards in Mass Cosmetics, Mass Skin, and in Pro Hair ● Continuous Improvement in KPI'S in Mass brands ● Weekly schedules, GEM schedules, New Hire onboarding, training new hires in cash wrap. ● Positive Loyalty Life Cycle results- WTD, PTD, QTD, and YTD. ● Training associates in new brands/product launches.

● Accredited Clinique Consultant● Reaching and obtaining sales goals by providing great customer service and doing what is right for the customer ● Maintain boutique standards ● Complete planograms and boutique resets ● Train associates on new product launches

● Followed all HIPAA guidelines ● Registered patients(walk-ins, TRAUMA, DOE, BRAIN ATTACK) for their emergency room visits by collecting demographic and insurance information ● Loaded all health insurances ● Collected copayments ● Schedule visits for ADULT Orthopedics, Therapy, Concussion, and PEDIATRIC Orthopedics ● Answer phones in a timely manner ● Obtain medical records ● Utilize multiple programs such as: Outlook, Cerner, Eclipsys

· Promoted to Store Manager within a year of working for the company. · Supervised three part time managers and eight to ten sales associates.  · Perform employee annual reviews and organizing store staffing. · Maximized the floor space to merchandise the maximum of sales product. · Improved shrink (theft and paperwork errors) results year after year in multiple stores, store inventory and audit procedures. · Trained new associates and managers. · Organized sales floor and back room inventory. · Achieved top payroll variance in district. · Managed all aspects of the store including Operations, Standards, Sales, People, and Customer Service. · Store opening and closing, including bank deposits and reconciliations.

Full time

Part time.

· Promoted to a management position within six months. · Spearheaded multiple training opportunities for new product. · Strengthened the team work with all employees. · Top results for product selling for both Pink and Beauty Departments.

Oversaw cash wrap area and associates when management was not available. · Achieved the highest amount of In Style Magazine subscription sign ups. · Directed trainings for new associates.

Ran drive through window. · Processed orders in a timely manner. · Won a competition that involved selling the highest number of milkshakes with other team members against another local Chick-Fil-A. · Member of the team that served the most amount of people through the drive through in one hour.