Established a Regulations Management Program, defining Control Testing requirements, and proper execution against Controls. Identified inadequate controls and processes. Imposed a stronger Control environment through identifying gaps in processes and reducing risk. This has been accomplished by documented process flows, identifying key roles & responsibilities, and establishing set guidelines for the Global HR Regulations Management team ensuring consistency in key activities.• Reviewed and Established Regulatory Authorities for Laws, Rules, Regulations impacting HR. Identify impacting Laws, Rules, Regulations (LRRs) in partnership with Legal. Assess applicable LRRs requiring action with further analysis of Impact Assessments and the impacting assessment units across HR.• Designed, Developed and Implemented a Global HR Regulations Management Training, Engagement, Change Management & Communications strategy. Inclusive of Collateral, an HR Regulations Management Training Hub with supporting Degreed Learning Paths, Training Materials, Videos & Guides.• Effectively & Efficiently Project Managed the execution of the Engagement & Awareness strategy of the HR Regulations Management program globally.• Trained and directed employees at all levels globally on the end to end process of the Regulations Management program, workflow and CRC system. Delivered Socialization Calls globally for Citi HR increasing engagement and awareness and the program plan and delivery for 2023-2025 implementation against HR required Milestones.

Designed, Developed and Implemented a Global Training program for ICG OTRC inclusive of two Learning Paths to support ICG O&T Privacy and Cross Border Controls team and businesses.• Led the Management Control Assessment (MCA) by updating/maintaining ICG OTRC MCA Inventory and associated ARCM’s to document risks and strengthen controls and monitoring tools.• Act as a control champion and continually assess and streamline processes to increase efficiency through process change and or automation.• Successfully Project manage to closure ICG Operations Level 2 Issue Escalation Report (IER) and self-identified Issue (team’s top Must Win Battle). Draft CAP validation packages, engaging with ICG Stakeholders to review and approve closure, facilitate CAP closure in iCAPs and open Follow-On CAPs in iCAPs.• Project manage and lead IER Regional Calls to track and record progress, highlighting risks and issues (RICA Log) as appropriate and monitoring completion.• Project manage Regulatory Commitments for ICG O&T organization, lead program efforts working with project stakeholders reporting key milestones, RAG Ratings, and program tracking.

Implementation and management of global compliance programs for HR including Privacy Incident Management and Record Retention.• Developed, led and Project Managed execution of a Global Record Retention Program for each function and business under HR CDAO reducing cost and implementing controls mitigating risk to the firm.• Planned, directed, and coordinated activities for complex programs and projects through the development of project plans accomplishing goals and business objectives.• Identified controls gaps in Privacy Incident Management processes and Reporting and created a new Privacy Incident Program implementing proper controls and processes compliant with local laws and regulations.• Assessed impact of data incidents and coordinated responses, including external notifications, to ensure compliance with privacy laws and client agreements.• Designed, developed and managed dashboard Tableau Privacy Reporting metrics for the HR BCC, Data Protection Forum and Privacy Compliance Office.

Implementation and management of global compliance programs including Record Retention, Business Resiliency, Policy & Procedures and Compliance Intranet Pages.• Developed, led and Project Managed execution of Record Retention Program for each function and business under the Chief Compliance Officer reducing cost and implementing controls mitigating risk to the firm.• Planned, directed and coordinated activities for complex programs and projects through the development of project plans accomplishing goals and business objectives.• Ensured visibility for program and projects by monitoring and reporting business objectives, program/project achievements and key indicators.

Advised and guided the business relating to appropriate collection, use, and protection of client and consumer data as required by US privacy laws.• Assessed impact of data incidents and coordinated response, including external notifications, to ensure compliance with privacy laws and client agreements.• Represented compliance on LOB projects related to privacy and data protection. Conducted training and communication activities to ensure that employees are familiar with applicable policies.• Oversaw the monitoring of personal securities transactions and the required certification processes.

Led training curriculum and development for GTPP ensuring deliverables satisfy business requirements.• Conducted training needs analysis and evaluated skills gaps for LOB. Designed and Developed training materials for a new global outreach system implementation, which led to a successful system launch.• Instructional Design Skills working with Business Requirement Docs, Functional Requirement Docs and Process Flows to design learning objectives and develop training content utilizing instructional design solutions.

Managed personal property and property management laws ensuring companywide compliance for over 500 employees. • Developed training procedures, documents and trained end users on up to date laws and regulations for property services.• Managed, created and led courses in processes, product training, client services, systems training as well as soft skills.• Analyzed, rewrote procedures, client specs and operational training manuals to improve efficiency and customer service for the entire organization.• Delivered instructor-led and computer based e-learning training within all levels of the organization as well as interdepartmental training.• Designed, developed and delivered pro-active and responsive training solutions to both new and existing employees.