Tiffany Akers Email & Phone Number

• Technology Request Process: Identify, document and manage all processes for the development cycle from initial customer requests through customer production approval. Maintain Playbook, Scope of Work, Visio diagrams, and JIRA boards• Roadmap: Responsible for maintaining the customer roadmap. Prioritize customer requests across all service lines and tools for data, implementation, report, bug fix and enhancement requests. Facilitate meetings to communicate priorities to management, customer, support and development teams. • Product SME: Thorough understanding of how to leverage the data model, functionality and workflow processes to maximize delivery of new customer requests using existing functionality. Work with customer, support and development team to document new enhancement requirements, troubleshoot issues and identify implementation solutions. Responsible for final review of all changes before release.• Customer Experience Lead: Plan and execute streamlined, intuitive and automated customer workflows. Create modules, linked relationships, global value lists, fields, layouts, calculations, automated actions, reports, menus, and landing pages within web and mobile based tools. • Training Support: Help facilitate training and communication documentation for customers and the support team. • Delivery: Drive work schedule to ensure timely delivery, create a backlog and ensure customer touch points and approvals are maintained. Use both waterfall and agile methodologies to manage pipeline, prioritize work, assign requests, and schedule releases. Create and maintain JIRA project boards and workflows. • External Communications & Marketing: Project manage creative direction and development for the technology team’s external communication, collateral and events including industry publications, speaking engagements, award submissions, corporate tours and conferences.

Overland Park, Kansas

Project and pipeline manager for a Corporate Real Estate department's technology software. Work with program manager, business analysts, technology solutions engineers, developers and support team to help optimize our customer's tools. Use both waterfall and agile methodologies to manage enhancements, prioritize work, assign developers, schedule releases and fix bugs. Project manager for a sales tool rewrite and a real estate project management tool redesign .

Overland Park, Ks

Project manage creative direction and development of a corporate real estate, mobile innovation program's communication projects. Work with executives and creative team to submit industry publications, speaking engagements and award submissions. Plan corporate program tours with product demos, photo shoots, special events and innovation expo. Manage collateral development including program and product videos, sales flyers, trade show materials, web navigator pages, presentations and innovation space mural artwork.

Merriam, Ks

Plan and execute local marketing program for national consumer brand. Cost effectively drive lead generation and brand awareness efforts. Responsible for program success from budgeting and planning; staff recruitment, training and management; contract negotiation, logistics planning, payment and event execution, goal setting and reporting along with quality management. LOCAL MARKETING PROGRAM MANAGEMENT: Develop and execute annual local marketing plan with its KPIs and P&L line items. Maintain scheduling, budgeting, reporting, payroll, logistics, and cost reporting to keep the program running effectively.EVENT MANAGEMENT: Research, negotiate, schedule and work between 80-90 traditional, non-traditional and retail showroom events generating over 900 free consultations for an average cost of $170 each – growing the program over 300%! EMPLOYEE MANAGEMENT: Recruit, hire, train, coach and motivate a lead generation and retail showroom staff of 12-15 members. OUTBOUND CALLING: Develop and manage outbound calling sessions to pull forward appointments, provide open quote follow-up and retail sales event reminders. SOCIAL AND COMMUNITY RELATIONS MANAGEMENT: Establish networking partnerships using networking opportunities followed up with coupon distribution, e-newsletter blasts, Twitter and Facebook updates and open house events.SALES TEAM SUPPORT: Enhance sales team branding efforts by assisting in the development of personal brand and referral collateral and e-newsletters.

Provide strategic marketing plans and creative support to small businesses through a partnership with the local Small Business Development Center.Wrote in-depth strategic and tactical integrated marketing and business marketing plans while providing clients in-person, initial and follow-up consultations.Partnered with Small Business Development Center as the primary marketing strategist.Partnered with vendors and creative talent required to execute campaigns.Estimated campaign costs in full-budget and line item views for clients.Edited and evaluated clients’ existing marketing and advertising campaign materials.

Provide traditional and non-traditional integrated public relations and advertising campaign and account management support in: brand & product development, public awareness & education, labor relations, crisis & issues management and sales growth.Coordinated multi-media advertising and public relations campaigns for grand openings, closings, crisis management, public education, awareness and information campaigns, brand awareness and equity campaigns, media training, annual stockholder meetings and issues management campaigns for clients ranging in size from Kroger, Nestlé Waters and Advance Auto Parts to Good Samaritan Hospice, HCA Health System and City of Roanoke.Provided daily support, knowledge and feedback to company president by maintaining constant knowledge of his new, ongoing and past client projects, keeping up with background, issues, status and tone for all projects while providing contact with internal and external teams and clients.Wrote and managed creative, strategic and tactical work plans, proposals, timelines and budgets.Wrote, edited and proofed television, billboard, radio, print, cinema and collateral pieces.Developed, tracked and adhered to client budgets. Provided bi-weekly billing approval, regularly tracked account billing-to-estimate progress, wrote detailed billing transaction reports and negotiated hour allocations between traffic, production and the president.Wrote and won company RFP responses.Wrote and won the highest statewide Virginia Municipal League award entry for the City of Danville, VA.Coordinated statewide Teeth on the Go! elementary school healthy tooth care campaign.Edited, proofed, formatted, distributed, pitched and followed-up on local, regional and national news releases.

Provide reporting and incentive support between a marketing and sales channel offering a variety of reporting, customer support and initiative performance details and management.Worked with market, channel, operations and sales center managers to execute and report business-to-business promotions, rebate offers and incentives.Developed tracking system to determine campaign success by market, product mix, sales center and channel to help determine if products and campaigns met sales goals. Provided point-of-contact for sales centers, customers and marketing staff to help determine contest and offer eligibility and fix campaign system problems. Reported all marketing department campaigns’ activity by product, sales channel, business reply card, region, bundle, term, toll number, supervisor and sales representative on a weekly, campaign, quarterly and yearly basis using Access and Excel.

Bachelor Of Science - Bs, Advertising

Project Management Certificate

Bachelor Of Science - Bs, Journalism - Advertising, Magazine Publishing

Bachelor Of Science - Bs, Advertising

Associate Of Arts (A.A.)