• Schedule and manage General Manager’s calendar and travel arrangements. • Prepare reports, memorandums and business correspondence for General Manager.• Maintain departmental correspondence for General Manager.• Complies expense report and presentations for management review.• Monitor incoming emails, prioritizing issues and responding to any requests possible.• Received and handled guests' complaints and coordinate service recovery.• Act as liaison between various… Show more • Schedule and manage General Manager’s calendar and travel arrangements. • Prepare reports, memorandums and business correspondence for General Manager.• Maintain departmental correspondence for General Manager.• Complies expense report and presentations for management review.• Monitor incoming emails, prioritizing issues and responding to any requests possible.• Received and handled guests' complaints and coordinate service recovery.• Act as liaison between various departments and General Manager.• Ensure all daily operational functions for General Manager are completed smoothly and efficiently.• Plan CSR (Corporate Social Responsibility) activations for associates to participate in.• Schedule meetings (internal/external) and complete arrangements for meeting venues.• Reply social media guest reviews.• Prepare Casual Labour Payouts bi-monthly. Show less

• Led and managed all aspects of operations with staff of 50 and two branches. • Trained and supported all staff in day-to-day operations.• Ensured all enquires are responded within 24 hours.• Monitored employee productivity and streamlined procedures.• Oversaw office expandable inventory and scheduled weekly maintenance of the centres.• Organized corporate functions and events.• Required to resolve customer disputes in a calm & timely manner.

• Prepared and sent proposals to clients and handled follow-up activities.• Conferred with clients to determine their needs for planning their wedding.• Played an active part in decorating the venue on the wedding day.• Ensured that there is a backup in case of inclement weather.• Ensured that every detail is coordinated at the day of the wedding.• Ensure guests satisfaction and fulfill any request immediately.

• Hand-made wedding guestbook customized as per couple’s requests.• Design team for Kodak’s new range of product package.

• Organized and planning corporate events for our top clients; SAP and Dell• Ensured adequate staffing is available for the events.• Prepared and managed budget for the events.• Ensured event logistics are prepared and on event grounds.• Maintained an inventory of facility and equipment used.• Ensured smooth operations at events.

• Customer service orientated.• Maintained sufficient inventory on displays.• Assisted walk-in customers with enquires and upsell when appropriate.

• Worked during both the soft-launch and grand opening of Singapore Flyer.• Served in the capsules of the Flyer and aided in weddings and corporate functions.