Tiffany Bagley Email & Phone Number

Inver Grove Heights, Mn, Us

Greater Minneapolis-St. Paul Area

Supporting UnitedHealthGroup Account• Implemented change strategy to consolidate two locations into a renovated office, achieved top CSAT and annual savings with elimination of 50K sq. ft. from the portfolio.• Orchestrated the transition of 700+ employees to CBRE, developed change management playbook, team structure, to support 50+ projects/year.• Devised strategy to deploy company-wide seat reservation tool that saved $75K per project, with integrated L&D, communications, IT, and product ownership project goals and milestones.

Greater Minneapolis-St. Paul Area

Supporting the Johnson & Johnson Account• Piloted large-scale return-to-office hospitality program that achieved 98 NPS score and business case approval in 6 months.• Led 18-month initiative to standardize help-desk data collection and global reporting that linked work orders to workplace experience drivers.• Formulated a procedural playbook for site master planning that streamlined processes and cut down planning phase duration by 15%, thereby accelerating project timelines across Corporate Real Estate divisions.

Greater Minneapolis-St. Paul Area

Workplace Strategy Team• Advised over 30 workplace client leadership teams on activity-based working, culture change, and transformational strategies. 70% close rate for new business.• Led global and regional Change Management programs that boosted employee satisfaction by an average of 20% and reduced occupied square footage by approximately 40%.• Established implementation playbooks that integrated processes for Real Estate implementation teams which enabled 15% overall reduction in project delivery time.• Conducted over 20 organizational research projects to establish root cause and foundational obstacles. Customized workplace strategies to remove obstacles and accelerate achievement of organizational goals.• Mentored, trained, and managed 20+ team members as member of the leadership team and Engagement Director for workplace strategy and change management engagements.

Greater Minneapolis-St. Paul Area

American Express Account• Trained 50 CBRE account team members on integrating workplace strategy program principles into service delivery.• Designed executive-level program communication materials and resources, increasing Sr. Leader engagement, resulting in 20% higher employee engagement during project implementation.• Created program implementation guidelines for strategy, occupancy management, and project management which increased projects delivered on time and on budget by 10%.• Aligned workspace charge-back methodology with Amex finance teams, securing client support for new workplace design which enabled full rollout of workplace program and avoiding an estimated $20 million in annual expense.

Minnetonka, Minnesota, United States

• Lead migration of 1.2MM SF campus with 455 buildings to new methodology for tracking and assigning capacity. • Primary contributor to migration of manual project reporting to automated system. • Provided tactical planning for complex, multi-business unit projects.

Minnetonka, Minnesota, United States

• Began as small projects PM, focused on MAC projects and minor consolidations with average budget of $500K - $1M• Transitioned to Special Projects Program Manager and led research, integration and implementation for unique initiatives.• Facilitated early development of a mobile, touchdown workspace model as part of workplace evolution.

Overland Park, Kansas, United States

• Established Employee Communication strategy for Real Estate department that coordinated annual plans, newsletters, webcasts, and road shows.• Developed project-specific communication plans to improve employee comprehension and adoption of required changes.• Enhanced employee alignment with department objectives and organizational vision.

Overland Park, Kansas, United States

• Managed project scope, schedule, and budget. Secured authorizations and wrote business cases for employee relocation projects.• Coordinated Project Managers in daily scope, schedule, and budget management. Supported construction of Data Centers and Network Operating Center expansions.