Tiffany Batinti Email and Phone Number

Duties and Achievements• Inventory control and stock planning to assist management.• Using G-suite (Google Calendar, Gmail, Sheets, Docs) for scheduling, target assessment and planning.• Client services, client problem-solving and customer satisfaction.• Customer support and quality assurance.• Advanced planning for appointments by preparing tools, stock, and utilities.• Social media management via Instagram.• Administration of transactions, cash payments, cards, and EFTs.• Promotion of treatments and products.• Studio operations and maintenance.• Therapy treatments for clients.

Duties and Achievements• Assisting the owner by acting as proxy to oversee all operations of the business.• Inventory control and stock planning.• Utilizing MS Office (Excel) for tracking and analysing metrics with respect to finance, targets, and appointments.• Client liaison and engagement.• Customer support and quality assurance.• Scheduling coordination.• Advanced planning for appointments by preparing tools, stock, and utilities.• Social media management via WhatsApp groups and statuses.• Administration of transactions, cash payments, cards, and EFTs.• Promotion of treatments and products.• Opening and closing of salon.• Maintaining and cleaning of the salon.• Therapy treatments for clients.

Performed daily operations with high focus on team collaboration, planning, administration, and customer-support and -servicing. The environment was fast paced, and target driven which exposed me to gain a valuable skill set in time-management and multi-tasking while maintaining a scope of excellent service quality.Duties and Achievements• I managed to achieve a ranking within the top 10 in the NTRR (National Therapist Ranking Report) on 3 distinct occasions.• Training assistance for the onboarding processes of new employees.• Facilitation of team interactions, retrospectives, and strategies.• Building customer relationships and loyalty.• Administering to client queries by medium of phone-calls, emails, and personal contact.• Front desk administration and coordination.• Handling transactions via cash, EFT, card, and vouchers.• Promotion of products and treatments.• Opening and closing of salon on a roster basis.• Observing interactions and situations for proactive problem mitigation.

DescriptionDuring my time at Body Contour, I oversaw front desk coordination and administration daily apart from my duties as a beauty therapist. I gained considerable confidence and experience in managing the business by proxy with exposure not limited to but including, handling operations such as transactions, inventory, client servicing and retailer-liaison.Duties and Achievements• Administration of transactions, client bookings, and daily operations.• Planning by way of inventory and engagement with suppliers.• Interaction with customers in a positive, professional manner, to excel at customer service and exceed customer expectations.• Situation assessment and mediation of customer reviews.• Handling cash-payments and transactions via YOCO.• Conducting results-driven, precise, and thorough client-treatments.• Promotion of available treatments.• Facilitating retrospectives of activities, treatments, and overall operations.• Assisting the owner by acting as proxy to oversee operations.• Opening and closing of salon.