Tiffany Boland Email & Phone Number

Sydney, New South Wales, Australia

Leadership role: overseeing the delivery, development and national scale-up of NDIS service provision across the organisation. This role has also seen me involved in a number of digital projects that contribute to Ramsay's multi-year digital transformation goals.KEY RESPONSIBILITIES:- guide disability service strategy - business development (incl. grant writing)- budgeting and financial management- marketing and promotion- Governance & compliance with NDIS Practice… Show more Leadership role: overseeing the delivery, development and national scale-up of NDIS service provision across the organisation. This role has also seen me involved in a number of digital projects that contribute to Ramsay's multi-year digital transformation goals.KEY RESPONSIBILITIES:- guide disability service strategy - business development (incl. grant writing)- budgeting and financial management- marketing and promotion- Governance & compliance with NDIS Practice Standards)- risk management- Workforce planning and development- Marketing and PromotionKEY ACHIEVEMENTS:- 25% YOY Revenue Growth- Launch and roll-out of NDIS Service Provision at an additional 7 sites across VIC, QLD and WA- Developed and Deployed scalable and nationally standardised NDIS systems and processes - built a culture of enthusiasm for the delivery of disability services Show less

Sydney, New South Wales, Australia

Management role: responsible for managing Ramsay’s pilot NDIS Service. KEY RESPONSIBILITIES:- service development and growth- local business promotion - recruitment and staffing- complaints & incident management- operational management- compliance with NDIS Rules and Practice StandardsKEY ACHIEVEMENTS:- 45% Increase in monthly referrals- 70% increase in monthly revenue- prepared for (and passed) x2 external NDIS ‘certification’ audits-… Show more Management role: responsible for managing Ramsay’s pilot NDIS Service. KEY RESPONSIBILITIES:- service development and growth- local business promotion - recruitment and staffing- complaints & incident management- operational management- compliance with NDIS Rules and Practice StandardsKEY ACHIEVEMENTS:- 45% Increase in monthly referrals- 70% increase in monthly revenue- prepared for (and passed) x2 external NDIS ‘certification’ audits- local PMS system implementation- project managed the development and launch of NDIS-funded accommodation- developed of ‘learner driver consultation’ service (for disabled persons considering the pursuit of driving)- launched external publication/newsletter Show less

Sydney, New South Wales, Australia

Management Role: largely operational, and involved leadership and management of a large multidisciplinary allied health team (30FTE / headcount of 70) in addition to day program and outpatient service operations. KEY RESPONSIBILITIES:- Workforce & performance management- operational management- service development, growth & promotion- change management- complaints and incident management- compliance with AHPA rehab guidelines- compliance with PHI contractual… Show more Management Role: largely operational, and involved leadership and management of a large multidisciplinary allied health team (30FTE / headcount of 70) in addition to day program and outpatient service operations. KEY RESPONSIBILITIES:- Workforce & performance management- operational management- service development, growth & promotion- change management- complaints and incident management- compliance with AHPA rehab guidelines- compliance with PHI contractual obligations- complaints & incident management- management of department budget(s)KEY ACHIEVEMENTS:- restructure of administrative team and functions (to improve patient flow & staff utilisation) - restructure of Lymphoedema service (to align service with other business units & improve patient flow) - re-vamp of key outpatient services (to promote growth)- overhaul of appointment scheduling practices (for improved efficiency and contractual compliance) Show less

Mt Wilga Private Hospital

Hybrid Role: leadership and co-ordination of a team of Exercise Physiologists (6.5 FTE), casual staff, and an allied health assistant (1 FTE) in addition to carrying a complex clinical caseload. KEY RESPONSIBILITIES:- clinical supervision & education - scheduling / staffing / unit resource management- clinical program development- support department managerKEY ACHIEVEMENTS:- planned and equipped a brand-new treatment space- overhauled clinical… Show more Hybrid Role: leadership and co-ordination of a team of Exercise Physiologists (6.5 FTE), casual staff, and an allied health assistant (1 FTE) in addition to carrying a complex clinical caseload. KEY RESPONSIBILITIES:- clinical supervision & education - scheduling / staffing / unit resource management- clinical program development- support department managerKEY ACHIEVEMENTS:- planned and equipped a brand-new treatment space- overhauled clinical documentation practices- implemented new services (cardiac rehab, ‘early-intervention’ lymphoedema- contributed to the ‘Survive & Thrive’ lymphoedema self-management DVD Show less

Mt Wilga Private Hospital

Clinical role: treating patients with a variety of orthopaedic injuries, neurological conditions and/or chronic disease. Included clinical assessment and exercise prescription/delivery both on land and in a hydrotherapy setting, in addition to clinical administration.KEY RESPONSIBILITIES:- clinical assessments- exercise prescription and progression- delivery of exercise therapy (1:1 and group settings)- hydrotherapy delivery- clinical administration-… Show more Clinical role: treating patients with a variety of orthopaedic injuries, neurological conditions and/or chronic disease. Included clinical assessment and exercise prescription/delivery both on land and in a hydrotherapy setting, in addition to clinical administration.KEY RESPONSIBILITIES:- clinical assessments- exercise prescription and progression- delivery of exercise therapy (1:1 and group settings)- hydrotherapy delivery- clinical administration- multidisciplinary case conference- supervision of allied health assistants- delivery of patient education presentationsKEY ACHIEVEMENTS:- neurological team chairperson - member of pain management focus group - member of bariatric focus group - UNSW student placement supervisor - member of Wellness Advisory Group- delivery of numerous clinical in-services and journal reviews Show less

Wellington, New Zealand

Temp roles during a 12mth hiatus from my permanent position at Mt Wilga Private Hospital that provided opportunity to experience work in a different industry, and build on my office administrative skills.

Master Of Business Administration - Mba, Business Administration And Management, General

Bsc (Health And Exercise Science), Exercise Physiology

Higher School Certificate