Tiffany Calderon Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

● Followed market trends and research to establish innovative product offerings for consumers, resulting in a 10% increase in sales.● Grew customer base by 350% through hosting trunk shows and pop-up shops.● Achieved sales goals by developing and implementing a productive strategy that increased revenue by 25%.● Successfully negotiated prices for merchandise with vendors, resulting in a 10% cost reduction.● Built and styled a mobile-friendly website and leveraged Google Analytics and AB testing to monitor the effectiveness of online marketing strategies, website content and user experience.

Oklahoma City, Oklahoma, United States

● Assist buyers by placing purchase orders to meet aggressive deadlines, generate reports of sales trends and store performances, execute other administrative duties relevant to the buyer's needs.● Maintain relationships with 300+ international and domestic vendors to confirm product availability status', updates on POs and ensure on-time shipments.● Maintained complete documentation and records of all purchasing activities, including budget reports and purchase orders which resulted in accurate spend tracking.

● Planned and prepared products for studio shoots in adherence to product standards.● Worked with photographers to showcase products for optimal visibility.● Assisted in maintaining the quality of over 40,000 SKUs by ensuring that product information was accurate across all channels.● Participated in meetings with management and studio crew to keep the program in step with creative vision.

● Received an average of 120 inbound calls per shift, providing product and online order information to callers while investigating and resolving customer inquiries and complaints and entering orders into AS400 computer database system.● Trained and coached new call center team members on computer systems and customer service strategies.● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.● Handled over 130 emails per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling orders.

● Hired, supervised and coached 15+ employees on sales strategies to optimize performance and drove meetings with sales team members to identify selling hurdles and offered insight into best remedy.● Analyzed inventory usage and assessed trends to provide maximum coverage for each time period, increasing business operations by 25%.● Built relationships with customers and community to establish long-term business growth and trust in the company.● Successfully negotiated payment terms for merchandise with vendors, resulting in a 2% reduction in interest costs.

● Answered multi-line phone system to schedule appointments in respective doctors' calendars via DemandForce and followed up with reminder phone calls to ensure at least a 95% full schedule. ● Verified patient's insurance coverage and copays beforehand to avoid delays during appointment time.● Assisted patients with ordering contact lenses using insurance or self-pay, along with scanning checks and making deposits to office bank account.● Successfully followed ethical codes to protect confidentiality of patient medical information while coordinating referrals through insurance and other medical specialists.● Served as a medical interpreter for clinical encounters, providing accurate translations to ensure effective communication.

Business Administration And Management, General

Associate'S Degree, Psychology