Tiffany Campbell Email & Phone Number

Saint Charles, Mo, Us

Creve Coeur, Missouri, United States

● Handles inquiries from staff at over 1500 dental offices regarding practice management software, communications platforms, record pulling, claims/billing, scheduling, digital patient registration and finding resources for legal advice and facility maintenance while exhibiting high energy and professionalism ●Train classes of up to 80 staff members on the launch and proper use of newly implemented digital patient registration form software, offer suggestions to tailor this program to offices of varying sizes and provide follow up assistance ●Data Entry, HIPAA Compliance, Record Maintenance ● Conflict Resolution/Escalation of Patient Complaints

Naperville, Illinois, United States

Naperville, Il

● Assisted dental offices with submitting paperwork necessary to join our Premier and PPO networks● Entered dentist information into claims software to reflect changes of address, changes of participation status, changes of tax identification numbers, etc.● Assisted dental offices with errors occurring in claim submission that cause rejection due to an unrecognized provider ● Ensured the accuracy of our provider search directory● Effectively assisted all state offices from 7 networks regarding networks, policies, regulations and claim inquiries.● Manage provider relations between two companies, housed within one umbrella organization.● Diligently verify dentists’ credentials and process network agreements within company guidelines● Accurately maintain and track dental records, department productivity, training software, and policies● Organize, prioritize, and support new hire onboarding.● Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Naperville, Illinois

•Successfully managed the call center volume, supporting over 70+ dental offices, members, brokers, and group administrators, often exceeding 100 calls daily.•Gathered information, assessed, and fulfilled callers’ needs and educated on important policies and procedures.•Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.•Analyzed customer needs to help navigate and select an individual dental plan.

Westchester, Illinois

Creating a patient experience by building relationships and creating value in dental service. Maintaining the social media aspect of the office, scheduling, insurance verifications, calculating insurance estimates and patient Co payments and enforcing the policies and procedures of our office.

Chicago, Illinois

•Conducted daily staff meetings pertaining to achieving revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.•Managed patient scheduling as well as administrative meetings among dentists and staff•Routinely responded to correspondence that did not require the dentist’s attention.•Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.•Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.

Chicago, Illinois

•Managed administrative tasks including, but not limited to, scheduling, inventory, internal communication and records, and payroll.•Coordinated the patient billing system development.•Delivered quality customer service to patients concerning their appointments pre- and post- care, financial options, and payments.•Assisted with administrative and support staff recruitment.•Developed a patient referral program, incentivizing current patients and increasing business volume.

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Associate'S Degree, Business Administration And Management, General

Elementary Education

Activities and Societies: Zeta Phi Beta