Informed business strategy by evaluating sales trends, customer preferences, and performance metrics.Analyzed operations to implement a new PaaS IT system “ServiceTitan” to streamline business functions.Demonstrated exceptional customer service, resulting in an average of 80-100+ jobs booked per week. Updated the company website, improving navigation and enhancing visual aesthetics.Designed sales sheets and advertisements, ensuring comprehensive and visually appealing information.

Designed engaging social media content for Instagram and Facebook platforms using Adobe Photoshop.Managed and grew account engagement by 13,000% and expanded accounts reached by 324%. Actively engaged with viewers on social platforms to foster a welcoming online presence.Applied visual design principles to maintain feed cohesiveness and strengthen brand identity.Cultivated strong relationships with external organizations through strategic social media outreach.Applied problem-solving skills and attention to detail in designing social media content that adhered to brand identity and help optimize business operations.

Redesigned non-profit website to promote client goals, enhance visual appeal, and improve user experience. Conducted qualitative and quantitative user research to uncover key insights and inform design decisions.Developed low and high-fidelity wireframes, interactive prototypes, and design documentation using Figma. Collaborated closely with engineers and project managers in an agile environment to develop product strategies.Presented design reasoning, recommendations, and project updates to clients, demonstrating strong communication and interpersonal skills.

Provided exemplary service to uphold high-quality customer experience. Mixed drinks and cocktails according to standard. Maintained inventory stock and supply. Communicated with team members in a highly fast-paced work environment.