Tiffany Clark Bonk Email & Phone Number

Massachusetts, United States

Help support our sales team and their clients with insurance licensing and compliance.

Currently working with clients to review all aspects of the Human Resources function including, staffing, on-boarding, technology, employee relations and branding, compensation and benefits. Able to present recommendations based on data and industry best practices and then implement those recommendations as needed.

• Brought in to assist with the management and growth of 3 onsite programs in the Healthcare division of Randstad• Review program for compliance, consistency and internal protocols to ensure customer satisfaction and support. • Assist in managing 3 onsite account managers, working with them to review recruitment strategies, client communication, candidate onboarding and overall program excellence.• Mentor and guide new program manager in successfully managing team, goal setting, client guidance, and appropriate vendor management strategies.• Learned new recruitment area, healthcare, including travel nursing, healthcare support & the hospital staffing industry.

New England Region

• Manage strategic direction and leadership to 7 complex global manage services program clients in industries such as Life Sciences, Insurance, IT, Medical Device, Finance & High Education. • Provide strategic and tactical support to both clients and internal teams to ensure program objectives and service level agreements were consistently met or exceeded leading to 100% client retention and growth.• Participate in client workforce planning meetings as a strategic business partner, providing valuable insight as well as creative solutions to workforce challenges, for example assisting in the creation of internship and intern-to-hire programs to help fill the talent pipeline in a challenging hiring market. • Ensure high-level of quality communication on multiple client and internal levels to support all ends of business thru quarterly business reviews, annual reviews and the creation of hiring manager update templates for all open positions. • Hire, train and manage a team of 5 internal managers & directors, 12 recruiters and support personal all specifically hired for their area of expertise. • Negotiate all client contracts including extensions, expansions & government mandated expenses such as Mass Health and the Affordable Care Act. • Create and manage large complex budgets, including the monthly reviews of P&L reports, quarterly revenue and gross profit reports, personal cost reports, marketing budget and debit reports.• Work with on-site managers to help develop their internal team by managing towards internal sales goals and metrics, including reviewing previous client interaction records and coaching internal team on substantive client conversations that drive business forward.• Consultative subject matter expert on large regional sales team. Assisted in the creation of impactful presentations and attended all parts of the sales process from initial meeting to contrac negotiations.

• Partner with client to manage and develop a comprehensive staffing program tailored to their specific needs including temporary to permanent processes, short term contract and direct hires. • Implement the first VMS, vendor management system, within Randstad Corporate Service creating more transparency in staffing services performance. This lead to a decrease in time to fill and a more robust specialized staffing support. • Primary point of contact for all human resources needs for both talent and managers, assisting in transitions from contract to permanent employees, guiding management conversations around performance & job growth and step in during conflict to provide support to all parties involved. • Created a customized talent management manual to assist hiring managers with acquiring and managing their temporary employees. • Oversaw internal teams’ weekly sales strategies to ensure key performance indicators were consistently met. • Worked with account managers to organize their day and week according to Randstad and client priorities by running weekly staffing meetings and monthly 1v1 meetings with all direct reports. • Manage staffing program at multiple locations (California & Cambridge) to ensure a continuity in service levels.

Bachelor Of Science (Bs)

Education record