Tiffany Cool Email & Phone Number

St. Catharines, Ontario, Canada

I designed and delivered evidence-based learning modules in a variety of formats including virtual and in person instructor led training, webinars, e-learning, and supplementary resources, which have equipped thousands of clients with the tools necessary to take steps in actioning on organizational change with Diversity, Equity, and Inclusion (DEI). By combining evidence-based practices with engaging adult-learning theory, I was able to influence Human Resources (HR) professionals, DEI… Show more I designed and delivered evidence-based learning modules in a variety of formats including virtual and in person instructor led training, webinars, e-learning, and supplementary resources, which have equipped thousands of clients with the tools necessary to take steps in actioning on organizational change with Diversity, Equity, and Inclusion (DEI). By combining evidence-based practices with engaging adult-learning theory, I was able to influence Human Resources (HR) professionals, DEI professionals, and other employees across a wide range of industries to foster most inclusive workplaces.I provided administrative support in the Learning Management System (LMS). By monitoring learner records and progress, as well as offering support and answering questions on how to navigate the LMS to clients, I was able to ensure a positive learning experience for learners as well as a positive experience for internal staff onboarding on the LMS.In addition, I successfully managed complex client projects, including customized projects. I used my strengths and skills in project-management, communication, and my ability to anticipate, plan for, and resolve potential road-blocks early to ensure projects were delivered within budget, within the expected timeline, and exceeded client expectations. Show less

St. Catharines, Ontario, Canada

I used empathy, compassion, communication, and subject-matter expertise to support clients in taking significant steps to building a more Diverse, Equitable, and Inclusive workplace. These skills allowed me provide insightful, interactive, and engaging learning sessions to impact clients across a variety of roles and industries.I developed customized learning content for clients while taking the time to understand their organizational culture, mission, and values to ensure learning… Show more I used empathy, compassion, communication, and subject-matter expertise to support clients in taking significant steps to building a more Diverse, Equitable, and Inclusive workplace. These skills allowed me provide insightful, interactive, and engaging learning sessions to impact clients across a variety of roles and industries.I developed customized learning content for clients while taking the time to understand their organizational culture, mission, and values to ensure learning modules align with the goals of the organizations I collaborate with. As a result, the content resonated with the participants and the business, while including steps and actions they could implement immediately to be more inclusive. Show less

Oakville, On

In an effort to move Diversity, Equity, and Inclusion (DEI) forward in the organization I took the initiative to cascade the DEI benchmarks and strategies from our Global Head Office, ensuring consistency across the organization while adapting content and goals to the Canadian context and laws. In collaboration with management, I developed and facilitated learning sessions to help leadership and employees successfully understand and apply key concepts to build a more inclusive workplace… Show more In an effort to move Diversity, Equity, and Inclusion (DEI) forward in the organization I took the initiative to cascade the DEI benchmarks and strategies from our Global Head Office, ensuring consistency across the organization while adapting content and goals to the Canadian context and laws. In collaboration with management, I developed and facilitated learning sessions to help leadership and employees successfully understand and apply key concepts to build a more inclusive workplace. I identified and resolved a data gap by developing an Excel dashboard to facilitate data collection and presentation of new and emerging product issues. I leveraged this data to implement a faster identification of product-related issues, resulting in better team efficiency, faster resolution at the manufacturing level, and higher customer satisfaction. Show less

Oakville, Ontario, Canada

I accomplished a high level of customer satisfaction by providing top quality customer service and managing customer inquiries in a timely and professional manner. By usilizing time-management and project-management skills, I was able to ensure timely completion of competing tasks and projects, supporting the department to meet multiple quarterly goals. I achieved a quarterly team spirit award for coordinating with other members and outside of the company in order to assure a customer… Show more I accomplished a high level of customer satisfaction by providing top quality customer service and managing customer inquiries in a timely and professional manner. By usilizing time-management and project-management skills, I was able to ensure timely completion of competing tasks and projects, supporting the department to meet multiple quarterly goals. I achieved a quarterly team spirit award for coordinating with other members and outside of the company in order to assure a customer got their product in time for the scheduled. Show less

Toronto, Ontario, Canada

I taught critical thinking skills in a small group learning environment to help students grasp the information taught in lecture by providing them with the resources and space to ask questions and find answers on their own. I did so while tailoring to different learning formats by rotating activities offered in seminars. When marking assignments, I provided constructive feedback when to help the students understand their strengths and how to improve for the next assignment

Oakville, Ontario

I helped provide top linequality customer service by gaining a full understanding of the products oferrings in order to help answer questions or directing customers to the best product to meet their needs.

St. Catharines, On

I acquired the skills to communicate information effectively, concisely, and in different formats by accommodating to students’ various needs and learning styles. Developed an in-depth knowledge for the rules and requirements of academic integrity, and accessibility and how to help students be successful in their academic journey by meeting maintaining academic integrity.

Fort George National Historic Site

I learnt the skills necessary to work at a high-paced point of sales job that serves as a first point of contact for customers at Fort George in order to generate positive feedback and reviews and increase customer satisfaction at the National Historic Site. I provided excellent customer service by providing information on the Fort and the Niagara Region to both locals and tourists by answering any questions they may have, directing them to the appropriate location or person.

Les Coccinelles Zélées. St. Catharines, On

I contributed to a supportive learning environment for the preschoolers providing a variety of structured and semi-structured activities for the children. Developed skills and abilities to work in a fast-paced and changing environment by helping out with multiple projects, supporting youth activities, and managing the preschool classroom tasks.

Centre Copains-Copines. Burlington, On

I assisted in the planning and programming of activities for the summer camp with a focus on making the program activities both fun and educational for participating youth. I developed skills to adapt and be flexible keeping the youth occupied and focussed when circumstances arose that were unforeseen.

Waterloo, On

I provided front line service to customers ensuring all questions and inquiries were handled in a timely manner.

Oakville, On

I helped increase company blind sales by providing excellent customer service. I used my attention to detail and passion for research to gain extensive knowledge of products in order to convey accurate and concise product information to customers.

Master Of Arts - Ma, Women And Gender Studies, 4.0

I completed a Master of Women and Gender Studies with a collaborative specialization in Women's Health, which included course work.

Honours Bachelor Of Arts (B.A.), Child And Youth Studies, 3.7

Activities and Societies: Golden Key International Honours Society, Mapping New Knoweledges Conference (Presenter) During my fourth year.

Bachelor Of Arts - Ba, Ennglish With French Minor

Activities and Societies: University of Waterloo Rover Crew I studied an English minor focussing mostly on modern American literature.