Tiffany Cooper Email & Phone Number

Pennsylvania, United States

New York, NY, US

New York, NY, US

Wilmington, NC, US

• Facilitated requirements sessions with stakeholders to capture business and technical requirements for eCOA, eConsent, Televisit platforms
• Collaborated with developers, testers, validation team and digital implementation managers to create and analyze required project documentation
• Captured ongoing D&DS project data and analytics for metrics purposes via JIRA
• Reviewed and approved testing documentation against requirements to ensure requirements traceability as needed
• Developed business requirements and review functional specifications with client and internal stakeholders
• Executed and support UAT for external clients, perform functional testing and identify bugs within our system by using JIRA

Craigavon, County Armagh, GB

• Interpret IXRS business needs while advising on best design practices to ensure clinical trial is safely and efficiently being conducted via Almac's IRT system
• Produce clear and concise written documentation of collected specifications to present to both the client and internal teams
• Collaborate with Project Managers, Project Coordinators, Software Developers, Software Testers, and Technical Leads in order to deliver IRT products to clients
• Advise on complex and custom system functionality to meet client’s needs while maintaining industry standards and following Almac’s operating procedures
• Educate internal software development team on project design to ensure proper and clear understanding of functionality to allow for a successful and on-time delivery of a quality system
• Use requirement managing tools and processes such as Azure DevOps (ADOs), SharePoint, MS Azure, Salesforce Service Cloud

Craigavon, County Armagh, GB

• Execute specific tasks necessary for the day-to-day maintenance of Almac IXRS projects with a required understanding and application of: the Almac process as defined in Almac SOPs and working instructions, the FDA.
• Interact directly with end users and client contacts to resolve queries and requests related to IXRS support and maintenance to facilitate resolution of support requests and inquiries while interpreting applicable.
• Utilize Salesforce Service Cloud for internal and external support for study sites and client teams
• Correctly classify incoming support requests according to process interpretation and application
• Evaluate incoming support requests to determine the need for additional information and to identify the appropriate course of action
• Execute study data modifications according to scenario-dependent standards

Craigavon, County Armagh, GB

• Provide first-tier technical support for trial centers and client personnel
• Utilize Salesforce Service Cloud for support and troubleshooting with internal and external teams
• Expedite the global distribution of database access to trial centers
• Collaborate with internal project teams and client personnel to resolve technical support issues
• Achieve timely and accurate completion of internal and external requests in accordance with GDP standards
• Identify patterns in trial-specific support needs and worked with project teams to implement consistent solution strategies

Bachelor Of Arts - Ba, Criminal Justice

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies