Tiffany Cooper Email & Phone Number

Pennsylvania, United States

New York, Ny, Us

New York, Ny, Us

Wilmington, Nc, Us

• Facilitated requirements sessions with stakeholders to capture business and technical requirements for eCOA, eConsent, Televisit platforms• Collaborated with developers, testers, validation team and digital implementation managers to create and analyze required project documentation• Captured ongoing D&DS project data and analytics for metrics purposes via JIRA• Reviewed and approved testing documentation against requirements to ensure requirements traceability as needed• Developed business requirements and review functional specifications with client and internal stakeholders• Executed and support UAT for external clients, perform functional testing and identify bugs within our system by using JIRA

Craigavon, County Armagh, Gb

• Interpret IXRS business needs while advising on best design practices to ensure clinical trial is safely and efficiently being conducted via Almac's IRT system• Produce clear and concise written documentation of collected specifications to present to both the client and internal teams• Collaborate with Project Managers, Project Coordinators, Software Developers, Software Testers, and Technical Leads in order to deliver IRT products to clients• Advise on complex and custom system functionality to meet client’s needs while maintaining industry standards and following Almac’s operating procedures• Educate internal software development team on project design to ensure proper and clear understanding of functionality to allow for a successful and on-time delivery of a quality system• Use requirement managing tools and processes such as Azure DevOps (ADOs), SharePoint, MS Azure, Salesforce Service Cloud• Perform and support User Acceptance Testing for clients• Provide mentorship to new Associate Business Analysts

Craigavon, County Armagh, Gb

• Execute specific tasks necessary for the day-to-day maintenance of Almac IXRS projects with a required understanding and application of: the Almac process as defined in Almac SOPs and working instructions, the FDA clinical trial and review process, the applicable study design, client and subject-related performing and reporting systems and other applicable databases and systems provided by Almac • Interact directly with end users and client contacts to resolve queries and requests related to IXRS support and maintenance to facilitate resolution of support requests and inquiries while interpreting applicable SOPs/WI’s and respective study specifications • Utilize Salesforce Service Cloud for internal and external support for study sites and client teams• Correctly classify incoming support requests according to process interpretation and application• Evaluate incoming support requests to determine the need for additional information and to identify the appropriate course of action • Execute study data modifications according to scenario-dependent standards • Conduct general training for new hires

Craigavon, County Armagh, Gb

• Provide first-tier technical support for trial centers and client personnel• Utilize Salesforce Service Cloud for support and troubleshooting with internal and external teams• Expedite the global distribution of database access to trial centers• Collaborate with internal project teams and client personnel to resolve technical support issues• Achieve timely and accurate completion of internal and external requests in accordance with GDP standards• Identify patterns in trial-specific support needs and worked with project teams to implement consistent solution strategies• Perform defined quality checks on maintenance tasks

Bachelor Of Arts - Ba, Criminal Justice

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies