- Drives technology modernization, delivers improved employee experiences, & enables strategic transformation within the People Technology solution ecosystem. - Partners with key internal teams, engages in customer research, executes data driven prioritization to design, build, and launch initiatives related to Objective and Key Result measurements, supporting both customer needs and business objectives. - As a champion of strategy and customers, I evangelize strategy and obtain buy-in from key stakeholders across the organization.

 Responsible for defining, driving and articulating product strategy, planning and execution, ensuring alignment to organization and department goals. This included ownership of product vision, roadmap, release plans, backlog prioritization and delivery of new features. Actively engaged business stakeholders, delivery teams, and vendor partners to optimize use and adoption of product. This was accomplished through consistent status updates, participation in scrum ceremonies, respectful working relationships, change management initiatives, and motivating and transparent communications. Led innovation sessions with cross-functional teams to generate solutions that increase user satisfaction, delivery and velocity. Solutions generally included both process reengineering and technology updates. Gathered necessary SMEs to determine business requirements, design process flows, metrics, develop training, change management plans and agreement to timeline and expense. Represented the voice of the customer when conveying product backlog to delivery teams to guarantee the true business problem was being addressed. Collaborated across delivery and product teams to mitigate dependencies and establish enterprise-wide standards & best practices.

 Solely responsible for the successful delivery of HR technology initiatives including vendor selection, system implementations, upgrades, response to service incidents and/or feature enhancements. Developed and managed interfaces and/or data integration with other key systems. Served as primary liaison between IT and HR departments when needed. Ensured systems, processes and procedures complied with applicable policies and regulations. Designed and created tools, reports and dashboards to support operational and strategic needs. Served as back-up support for payroll processing, benefit administration, wellness management, leave of absence processing, new employee onboarding and talent acquisition. Led and documented continuous improvement projects to create HR processes that deliver a positive user experience, data integrity and efficiency.

 Generated payroll for staff and draws for partners in compliance with federal, state and local requirements. Prepared and submitted withholding and unemployment taxes for all offices (five states). Administered health, dental, life and disability insurance & 401(k) programs. Provided HR and Accounting direction to Office Administrators in six satellite offices. Assisted HR Manager in employment issues and regulation compliance. Created reports for employee and benefit analysis. Developed and conducted HR and Accounting trainings for staff. Completed and maintained professional liability and employment practices insurance. Managed Time & Billing department to ensure correct production and submission of client invoices.