Client Partner, Real Estate & Luxury (B2C)
Dallas-Fort Worth Metroplex
Focus on new business development and account management within the residential & commercial real estate, Tourism + CVBs, boutique hotel & travel companies throughout the Rocky Mountain states, Southwest/TX, southeast, and mid-Atlantic USA. Successfully establish and foster senior & c-suite relationships across the real estate, luxury lifestyle, and travel verticals in order to win and retain the business and look for expansion opportunities. Confidently advise on and clearly express the value proposition of the complete suite of Dow Jones products (print, digital, audio, video, conferences & events). Heavy emphasis on transitioning legacy print advertisers to better understand and capitalize on digital media. Liaise with Digital Operations and Strategic Planning & Delivery teams for a new self-service online customer portal for transient clients. Run beta tests and helped to craft language that was both easier to understand and “consumer-minded” to help customers with the new process. Helped to design materials and train sales team members on the portal and created step-by-step FAQ for end users. Maintain accurate and appropriate client records within the CRM system (predominantly via SalesForce) to provide management with timely pipeline reporting and forecasts.