Tiffany Da Silva Email & Phone Number

Alicante, VC, ES

Alicante, Spain

- B2B marketplace development (repair capabilities) and management (inventory parts). - Customer acquisition and customer service (marketplace products and advertising).- Trade Show attendance and representation. - Teamwork with IT department to implement data automations. - Identification, development and evaluation of marketing strategies.- Writing.

Villena

Alicante Area, Spain

Collaborating with Secretariado & Protocolo's CEO, Julia Alonso Frías, since November 2013. Main tasks related to community management: - Use of Twitter to cover live events.- Design of emailing marketing campaigns.- etc. Covered on Twitter the Premios Plato 2013 event in November 2013 - Alicante hospitality sector awards.

Valencia, Spain

Alicante Area, Spain

Part of Atelier Alicante team since December 2013, collaborating in the Social Media Department.Main tasks are:- to manage @atelieralicante Twitter account: fashion news, posts promotion, campaign management, etc.- to cover Atelier Alicante events on Twitter: brands, designers, pictures, etc.- to manage emailing marketing campaigns: from design to launch.

Alicante Area, Spain

Collaborating with an external IT company to implement a Prestashop Ecommerce for a household appliances local store:- Site management.- Catalog management.- SEO management.- Marketing management (including front-office banners design).- Store team training (including creation of Prestashop operating manuals).

Panama City, Panama

International Sales & Media Assistant, working in a team responsible for gathering advertising and editorial content for special advertising section report about Panama to be published in TIME Magazine. Duties included:- Public relations with Panama's business and political leaders.- Back office duties such as market prospection, project management.

Sax Area, Alicante

Export Customer Service Representative in charge of the company commercial development on the international market and consolidation of existing customers’ portfolio – extrusion of aluminium profiles:- Orders administration and management.- Customers’ complaints and reports processing.- Purchase management of profiles finishing.- Business Development.

Murcia Area, Spain

Elx / Elche Area, Spain

Online Marketing Country Manager in charge of the marketing and commercial development of the French subsidiary company (Soledad France S.A.R.L.) - specialized in tires distribution: - Offline Marketing: strategic marketing, advertising campaigns, merchandising, etc. - Online Marketing: strategic marketing, development of E-commerce B2C Website and Tyre.

Alicante Area, Spain

Business development: market surveys, prospect canvassing, international fairs and exhibitions assistance, business trips to France and Belgium to meet potential customers and promote the company and products. Marketing: strategy, creation of export documentation (products technical specification, catalogue, corporate Webpage, corporate identity.

Clermont-Ferrand Area, France

Customer Satisfaction Survey, Export Customer Service (Area World - all product lines)Organization and realization of a customer satisfaction survey which purpose was to assess the Export Customer Service performance:- Methodology, questionnaire update, customers’ selection.- Questionnaire administration in French, English and Spanish.- Results analysis.

Clermont-Ferrand Area, France

Summer jobs: 9 months - 07/07/08 to 09/26/08, 06/25/07 to 08/31/07, 05/02/06 to 08/31/06Export Customer Service Representative for Michelin Aircraft tyres: - Orders administration and management.- Transport and logistic management.- Customers’ complaints processing.

San Vicente Del Raspeig Area, Spain

Creation and development of the Export Department of a small enterprise of Madrid specialized in the manufacturing and importing of high-quality massage products: - Creation of export material.- European importers canvassing (France, Great-Britain and Ireland).- Initial contact with prospective buyers and orders management.

Master’S Degree, Máster En Profesorado De Eso Y Bachillerato, Formación Profesional Y Enseñanza De Idiomas, Premio Extraordinario

Asignaturas: - Diseño y adaptación curricular - Aprendizaje y desarrollo en la adolescencia - Disfunciones del aprendizaje y del.

Invat.Tur Emprende, Entrepreneurship Program In Tourism

Professional Training, Online Marketing - Social Media Manager

Professional Training, Online Marketing - Social Media Manager

Training program (in Spanish) available here: http://www.fundeun.es/attachments/File/CommunityManager.pdf

Master, International Companies Competitiveness (International Trade)

Activities and Societies: 2009: President of ICC Master Students' Association2007-2009: Master's degree in International Companies.

Licentiate Degree, Applied Modern Languages (English, Spanish & Portuguese)