Tiffany Barnes, Mba Email & Phone Number

Titusville, Fl, Us

Titusville, Fl, Us

Florida, United States

As the AVP, Instructional Design Manager, I have consistently demonstrated exceptional commitment to learning and development strategies and instructional design principles. I have successfully developed comprehensive job-specific training courses, created detailed training manuals for facilitators and learners, and designed final assessments (Kirkpatrick Level 2) with an outstanding average score of 91%. Additionally, I have effectively organized e-learning courses in LMS learning paths.I take pride in my drive for continuous improvement, as evidenced by implementing an effective evaluation strategy. This includes the execution and analysis of behavior surveys (Kirkpatrick Level 3) to assess on-the-job application, with an impressive average survey rating of 4.5 out of 5.I work closely with the marketing team to create visually engaging materials and collaborate with corporate communications to develop effective learning and development communications. As a result of these initiatives, we experienced a phenomenal 150% surge in attendance for live learning sessions.As the Learning Management System (LMS) administrator for over 3,000 users, including 600 home office employees and 2,400 financial professionals, I ensure seamless access to training resources and compliance with corporate standards.In addition to my contributions, I take pride in leading and mentoring instructional design consultants to collaboratively develop and implement innovative learning strategies and programs. Together, we strive to increase organizational knowledge and enhance skills, ensuring our team and company remain at the forefront of industry advancements.

Florida, United States

TDB Crafted Learning Solutions specializes in designing training curriculums to improve employee performance. We analyze your training needs and create solutions to support the development of your learners. Our learning and development solutions include needs assessments, instructional analysis, technical writing, training manual and presentation development, and e-learning solutions.We have created tailored content for Shake Shack, Atria Wealth Solutions, and Wildfire Consulting, LLC.

Florida, United States

For the benefit of Atria Wealth Solutions, I had the opportunity to oversee a wide range of responsibilities related to learning and development. These included managing the Learning Management System (LMS), designing e-learning courses, creating job-specific training programs, and working on technical writing projects.

Florida, United States

For the benefit of Shake Shack, my primary duties involved developing and implementing employee training programs on Harri's Employee Time Tracking and Compliance software. This included creating e-learning courses and conducting webinars. I also worked on establishing standard operating procedures to ensure that employees could use the software effectively and efficiently following their training.

Milwaukee, Wisconsin, United States

I created and delivered instructor-led training courses customized to meet the needs of the learners. I conducted needs analysis, established stakeholder agreements, and developed assessments. I worked independently and as part of a team, using my strong project management, consulting, time management, and organizational skills to deliver high-quality projects promptly.I excelled in this fast-paced work environment and effectively managed multiple tasks simultaneously. My robust mentoring, coaching, and interpersonal skills enabled me to inspire learners and create a positive learning atmosphere.

Milwaukee, Wisconsin

I used shareholder servicing systems, recordkeeping systems, and procedures to carefully manage customer accounts through inbound calls, email, and chat. My extensive knowledge of mutual funds, excellent interpersonal and communication skills, and customer service-oriented mindset helped me effectively support shareholders. I efficiently handled maintenance requests and multimillion-dollar transactions.

Milwaukee, Wisconsin, United States

In my role, I had the primary responsibility of managing automobile claims. I was tasked with determining coverage for the claim and identifying the party liable for the damages. This involved conducting thorough interviews with customers, claimants, and witnesses to gather all the necessary information.

Greensboro, North Carolina, United States

I clearly and efficiently communicated with claimants to gather all the necessary information for claims processing. I ensured that all submitted claims met high accuracy and completeness standards and promptly raised any issues or concerns to senior team members or management for resolution. I actively contributed to driving change initiatives and supporting Annuity departmental projects.

Greensboro, North Carolina, United States

I was responsible for delivering exceptional customer service to health insurance policyholders. I took pride in educating policyholders about their benefits, eligibility criteria, and the claims process to ensure their thorough understanding of coverage. I also provided valuable guidance and assistance to help them navigate and utilize their online accounts.

Greensboro, North Carolina, United States

I delivered exceptional phone support to mobile customers, skillfully troubleshooting and resolving their issues. I also help customers understand their monthly bills, explaining internet and phone usage to clarify incurred charges.

Greensboro, North Carolina, United States

I handled inbound calls directed to my team to evaluate the conduct of callers and detect any fraudulent activity during point-of-sale transactions with consumer cards. I supported and guided customers throughout the credit card fraud process, ensuring they were fully informed about the company's card protection procedures. I empathized with fraud victims and assisted them in managing the complexities of the credit card investigation process with compassion and diligence.

Master Of Business Administration - Mba, Business Administration

Bachelor Of Arts (Ba), Liberal Studies, Concentration: Pre-Law