• Build, implement and manage all systems for clients, lead generation, database management and back office support• Coordinate marketing events and client activities• Act as a liaison between clients and sales team • Be the first point of contact in handling customer inquiries and complaints • Create, maintain and utilize a complete lead follow-up system • Provide concierge level customer service to clients and customers • Work with all preferred vendors, including professional photographers, contractors, etc. • Continue to take day to day office tasks away from sales team, organizing workflow and reducing inefficiencies

• Provide administrative support to Funeral Directors, and Operational Staff to support corporate office• Use e-commerce system to design, create and order customized memorials for clients • Deliver the installed memorials via HMIS to collect revenue• Receive deliveries and create installation work order for memorial install• Submit obituaries via WordPress e-Commerce site to company website• Data entry via Texas Electronic Registrar Death Registration Application (TEDR)• Process payments via Converge and Chase API• Manage order process from online order to delivery via Excel• Request quotes from vendors and inflate cost by certain percentage• Prepare mail and determine postage value using NeoPost Postage Scale• Notary public, draw up or certify contracts and other documents

• Successfully called on major insurance companies to verify insurance to ensure funding of company services• Solid clerical skills, answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals• Efficiently operated office equipment, such as fax machines, copiers, and phone systems• Created, maintained, and entered information into HMIS databases• Performed with minimal supervision

• Greeted customers in person and by phone • Prepared contracts and other paperwork for customer signature•Answered customers’ questions about products, prices, availability and credit terms•Recommend products to customers, based on customers’ needs and interest• Utilized HMIS, AS400, Oracle, Outlook and MS Office software in daily work schedule• Sold Pre-need arrangement packages • Answered telephones and directed the caller to the appropriate associate, transfered callers to an associate’s voice mailbox when the associate was unavailable• Greeted and directed visitors to the company, take and retrieve messages for various personnel • Provided callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information • Assisted with other related clerical duties such as photocopying, faxing, filing and collating, organizing / sorting documents into binders, etc.

• Met and exceeded sales, profit and shrink goals established for the store• Completed administrative tasks related to inventory control, opening/closing, payroll, counting cash and preparing bank deposits• Transported money to the bank ensuring deposits are made in a safe and timely manner • Interviewed candidates and provided on-the-job training and coaching for store associates and new hires

• Built loyal clientele of supporters in addition to acquiring sponsorship for social events• Interacted with a wide variety of personalities to create relationships with clients, customers, and vendors by email, phone and conference calling• Prioritized and juggled dozens of simultaneous responsibilities • Acted as "sales representative" for the corporation, traveling, selling at events and conducting online social media marketing to achieve customer sales

• Lead team utilizing excellent leadership skills and decision making • After just four months of internship, selected to fill position as Personal Assistant to company CEO • Collaborated with intern staff as part of a team to plan, coordinate and execute a college event • Created sponsorship letters and acquired sponsorship for social event •

• Reacted quickly to different scenarios •Payed close attention to details, observed surroundings, and completed questionnaires objectively • Ensured products appear in stores• Merchandised products according to planogram • Worked closely with store teams personnel • Product resets, restock, take down, price checks and photography audits

• Self motivated and driven to greet customers to attract attention to products• Handed out samples, coupons, and brochures• Answered customer questions, gave information and made sampled products look appealing • Set up demo display; take down demo display, report demo results online • Sampled various items such as food, household items, and pet food • Asked for the sale