As a Creativity Technician at The Denver Museum of Nature and Science, I managed and maintained guest interactive technology, utilizing my expertise in designing concepts for new opportunities and building prototypes. I also utilized project-management techniques for new technology initiatives, updating and redesigning interactives as needed. My responsibilities also included overseeing the installation of various technological components such as PCs, projectors, video walls, and lighting, among others. Through my contributions, I helped enhance the guest experience, making it both educational and engaging.

As a Technical Manager, I was responsible for overseeing and assisting with laptop repairs and managing a team of technicians. My role involved ensuring high-quality technical support, fostering a collaborative team environment, and driving continuous improvement in our operations.

As a Wireless Engineer at Velociti Inc, I was responsible for traveling across the country to perform testing on Meraki WAPS in hotels and warehouses. I also provided expert recommendations on potential network installation options and installed them for clients. In addition, I led a high-profile project for television installations in car dealerships nationwide, successfully completing the project within tight deadlines. Throughout my tenure, I consistently demonstrated a strong understanding of wireless technologies, effectively communicated with clients and team members, and delivered exceptional customer service.

As a Geek Squad Double Agent, I provided top-quality technical assistance to customers in their homes, specializing in installations for a wide range of technology products, including computers, televisions, smart home technology, and other IT needs. I utilized my expertise to troubleshoot and resolve issues efficiently and effectively, ensuring customer satisfaction. In addition, I provided personalized training to customers to help them better understand their technology and how to use it effectively. Through my exceptional customer service skills, I established a strong reputation as a knowledgeable and trusted technical advisor.