Tiffany Emerson Email & Phone Number

United States

Louisville, Kentucky, Us

Louisville, Kentucky, Us

• Managed all phases of the employee life cycle, experience, and human resources activities, and supported employees and company departments. • Wrote and edited internal communications, including company policies, email announcements, and intranet content.• Developed and implemented the company’s DEI efforts and managed and maintained its social collaboration tool to creatively engage employees and create a culture of belonging and acceptance.• Researched and planned company events/initiatives; collaborated with multiple teams, including leadership, to conceptualize and execute projects; coordinated logistics and purchases; and reported on engagement and spending. • Acted as a project manager for HRIS, maintained employee records and assisted with FMLA.• Served as a benefits liaison, and developed and distributed benefits communications and assistance for annual benefits enrollment. Also, performed benefits reconciliation monthly.

• Managed and supported an expanding team of representatives for the company's national call center. • Represented the company at national wedding shows and provided customer service.• Served as a point of contact between employees and an off-site HR team.• Handled special projects and created the company's first annual holiday drive.

Columbus, Oh, Us

• Oversaw event management of 25-35 community-driven events, including pre-program planning and process management, concept creation, venue evaluation and selection, and vendor management.• Assisted with ten signature events annually, coordinating logistics, day of event support, and operations.• Crafted Instagram stories for The Beauty Boost at events to promote the TBB brand and other company brands involved. • Connected and collaborated with local businesses to build opportunities for subscribing vendor relationships.• Created and promoted events to support the mission of creating a community for women to feel empowered, healthy, and beautiful. • Managed and supported a growing team of ambassadors, conducted monthly Zoom meetings, and facilitated GroupMe chats.

• Researched and wrote more than 50 SEO-optimized articles for a local company covering various topics for international audiences to inspire, inform and engage.• Wrote and edited website content; and more than 20 on-brand articles and blogs for a local company with a nationwide audience.

• Managed more than 300 events and operations at the Sawyer Hayes Community Center. Sold $459,200 in venue rentals; and more than $55,000 in miscellaneous fees for business, nonprofit and social events. • Answered inquiries, called and followed up with prospective clients, and served as a consultant and contact.• Arranged event accommodations, scheduled staffing, and managed the implementation and administration of contracts. Also monitored and oversaw events and partnered with vendors to deliver satisfaction and uphold policies.• Made sales calls and networked, identifying opportunities for increasing visibility and growing sales at the center.

• Generated 37 new memberships, $157,950 in initiation, and added annual revenue of $109,140 through dues and $40,340 through fees. Also assisted in the development, planning, and execution of more than 25 membership events. • Created the club’s first marketing plan and assisted with developing the club’s initial strategic plan. • Welcomed members and guests and provided facility tours. Also represented the club at meetings and various events to ensure member satisfaction and generate new leads and market amenities.• Managed the club’s website rebuild project and training, updated social media pages, enforced policies and procedures, and prepared a monthly membership report for the Board of Directors and Membership Committee.

• Sold catering services for weddings, businesses, and nonprofits and planned and executed marketing events. • Developed a sales and marketing plan and wrote collateral materials; and social media and website content. Also researched and implemented the café’s first catering software system. • Enhanced catering procedures, building a better service experience for clients and operations experience for staff. Also conducted weekly sales meetings with the restaurant owner and catering director. • Created the express catering concept and menu and pitched the idea to restaurant investors.

Louisville, Ky, Us

• Assisted with the event planning, implementation, and management of more than 30 annual and miscellaneous events, including the following: -Business development luncheons within the Kentucky, southern Indiana, and Florida markets-A company picnic-A food drive-A university scholarship reception-An educational tour -Oaks and Derby parties-A ribbon-cutting for a Piggybank Bus Shelter -An employee retirement celebration • Planned grand openings for two banking centers in Nashville single-handedly, in addition to a business networking event at a banking center in Louisville. Served as lead coordinator for each event. • Oversaw the application process and event management and execution of the Republic Bank We CARE Award judges’ luncheons, nominee receptions, and awards dinners within the Louisville and central Kentucky markets. Developed timelines, wrote program content and scripts, and collaborated with a video production group to create event videos and an audiovisual technician during award dinners to ensure event success. • Evaluated events, programs, and processes and provided constructive feedback and ideas to management. Also represented the company at bank, community, and business networking events.

• Wedding Ceremony and Reception at Buffalo Trace Distillery in Frankfort, Kentucky, in May 2013. Provided rehearsal guidance, executed event setups, and coordinated wedding day events.• March Madness party for Brighton Center in 2013. Solicited venue, negotiated menu and bar offerings, planned and coordinated the event, and managed volunteers.• Northern Kentucky Loves Mountains event for Kentuckians for the Commonwealth in November 2012. Solicited venue and performers, created and executed event plans, raised awareness, managed volunteers, and developed new community relationships by networking. • Brighton Fright Night event for Brighton Center in October 2012. Developed an event plan, served as a liaison for the venue and nonprofit, created room layouts, and assisted in gathering donated items for the raffle drawing and costume contest. Responsible for both the event and volunteer management. • Dancing with the Scholars event for the Communication Graduate Student Organization at Northern Kentucky University in April 2008. Developed event plan, recruited talent, workers, and food sponsors, and managed operations. • Talent Extravaganza for Foreign Language Club at Eastern Kentucky University in May 2007. Designed programs and promotional materials, recruited performers and volunteers, created event plans, and managed operations.• Teacher Appreciation Breakfast at Office Depot in Lexington, Kentucky, in August 2006. Built relationships within the community, solicited food sponsors and executed event setup. • Wedding ceremony and reception at Kye’s in Jeffersonville, Indiana, in May 2006. Assisted client in planning wedding arrangements and reception, coordinated with venue and vendors, and executed event setup.

Highland Heights, Ky, Us

• Supervised seven student employees and managed more than 50 projects for the Office of Information Technology, including content development and design for websites, publications, printed materials, and mobile applications. • Organized and executed two major university programs: 1) PlantMyPhone Campus Challenge, which recycled more than 150 cell phones and funded the planting of trees in 12 tropical countries; and 2) Another Person’s Treasure; which collected 25 loads of clothing, 100+ cans of food, household accessories, and e-waste for a local nonprofit.• Wrote website content for the Office of Information Technology; and the Chief Information Officer. Also wrote blogs, news stories, promotions, scripts, and other writing requests, and served as editor of the first Office of Information Technology annual report and three subsequent reports.• Represented the department at university events to build relationships and market the Office of Information Technology.

Highland Heights, Ky, Us

• Managed multiple accounts simultaneously and built 15 micro-websites for the university. • Wrote website content and served as a liaison for departmental website owners, Office of Information Technology, and Marketing and Communications.

• Northern Kentucky University Office of Information Technology 2012 Holiday Luncheon and Meeting. Proposed event activities and gift ideas and provided event support for the event coordinator.• SAP SLCM Workshop for the NKU METS Center in November 2012. Served as the liaison between staff and event coordinator, assisted with negotiations, greeted event attendees, and provided additional support for the onsite catering company. • NKU 2012 Campus Sustainability Day in October 2012. Researched green initiative trends, proposed event ideas, provided event assistance for the coordinator, and ensured the event was staffed, equipped, and seamlessly executed. • Northern Kentucky Loves Mountains concert for Kentuckians for the Commonwealth in October 2011. Assisted in staffing the event and recommended new ideas to improve event plans and implementation.

Chapel Hill, North Carolina, Us

• Visited 30 to 40 new or current advertisers daily to build relationships, generate leads and retain customers. • Met and exceeded sales target goals and sold $21,000 in yellow page advertising.

Lexington, Ky, Us

• Assisted with community events, created the first volunteer spotlight, researched and wrote content, developed and sent monthly e-newsletters, recorded in-kind donations, and performed other administrative duties.

M.A., Communication

B.A., Public Relations