-Leads team of instructional designers and trainers to develop and implement comprehensive training programs for 16 restaurant concepts (company-owned and franchised), completing 150+ projects per year. Projects include e-learning courses, written materials (job aids, LTO roll outs, facilitation guides), operations manuals, and training videos, with a focus on adult learning principles, resulting in improved efficiency and increased user satisfaction.-Creates, implements, and executes Training Team strategies to support business goals. -Strategizes and collaborates with SMEs and cross-departmentally to design, develop, test, implement, and improve training and operational materials using key metrics, driving continuous improvement.-Develops and deploys Management and Guest Experience Training programs for front-line team members, supporting strategic initiatives and rollouts, and addressing critical gaps across brands.-Conducts regular learners analyses and evaluates data to identify needs/gaps in training materials. Develops action plan prioritizing changes that would provide biggest impact to store level employees.-Revamped and designed simplified training materials, enhancing usage and retention of information.

Create, implement and execute Training Team strategies to support 5 QSR Brands’ business goals (Great American Cookies, Marble Slab Creamery, Pretzelmaker, Hot Dog on a Stick, Round Table Pizza).Lead team of 2 direct reports, supporting 5 brands and 1,400+ corporate and franchise-owned restaurants.Collaborate with SMEs and cross-departmentally to design, develop, and implement training materials.Concurrently manage Promotion timelines for myself and my team for 25+ projects, completing 100+ projects per year.Facilitate monthly New Franchisee Orientation programs, both in-person and virtually.Experience launching new LMS and increasing usage year over year.

Conducted Learners Analysis and evaluated data to identify needs/gaps in training materials. Developed action plan prioritizing changes that would provide the biggest impact to store level employees.Revamped and designed simplified training materials, to enhance usage and retention of information.Developed TikTok style videos for new product promotions.Designed Training Dashboards for Great American Cookies, Marble Slab Creamery, Pretzelmaker, and Round Table Pizza, allowing Franchisees and Team Members easy access to training documents and video. Doubled year over year engagement for Great American Cookies and Marble SlabCreamery.

Managed LMS for 4,000+ users for 1,400 stores across 5 different brands. Created improved communications and coordinated training schedule for 100+ new franchisees and managers.

Sought out by doctors and clinical supervisor to write and edit office communications and patient correspondenceBecame go-to staff member for improving work environment and assisting co-workers in difficult or unusual situationsImplemented more efficient office workflow for training new employeesInterview potential employees and assist in hiring decision processCreate staff schedule and ensure coverage for 15+ provider teams

Built reputation for provider team by being accessible and retaining patient relationshipsDecreased patient calls by 30% through improved and easily understood patient handoutsEnhanced surgery scheduling process, improving accuracy and minimizing time necessary for completionCreated new process to ensure procedures requiring insurance authorization are completed in a timely manner

Maintained operational efficiency in high-volume office with minimal direct supervisionRegularly garnered unsolicited praise from patients for efficiently helping during their visit

Help organize, plan, and market the summer Veterinary Scholars ProgramBackup for phone and visitor traffic in the officeAssist with daily tasks such as filing, shredding, mail pickup/dropoffUse skills associated with Word, Excel, Publisher, Dreamweaver, Adobe Photoshop, Adobe Acrobat

Research, shoot, produce, and report local original stories shown across five countiesCover local high school and collegiate sportsWrite and produce stories for the webMarket via Facebook, Twitter, Instagram, and our website

Film and produce bi-weekly webisodes for the parish websiteVideo events happening around the parish

Assist with production of local evening newscast

Assisted with daily tasks such as stocking shelves, answering emails or phone calls, day to day operations, pre-packingWorked directly with customers on printing ordersFilled ordersCreated samples and albums for reps of the company

Assisted with daily tasks such as answering phones, helping customers, responding to emails, visiting the bank, stocking shelves, checking inventory, cleaning, Worked at the cashier handling money and customer questionsPrinted invitations and filled orders for customers