Tiffany (Habay) Frank Email & Phone Number

Pittsburgh, Pennsylvania, United States

Leading AI initiatives in research and education (R&E) sector. Managing NET+ AI service offerings for 750+ institutions. Driving AI strategy, fostering industry collaborations, and advising R&E community.Key Responsibilities:Manage AI projects and service evaluationsDevelop AI strategies and roadmapsLead community engagement and educationFoster innovation and industry partnershipsContribute to thought leadership in AI for R&E

Spearheaded the development and execution of partnership strategies to expand market reach and increase revenue within the education sector.Established and nurtured relationships with key stakeholders including educational institutions, C-Suite executives, product managers, customer success and sales.Collaborated cross-functionally with sales, marketing, and product teams to align partnership initiatives with organizational goals and product roadmap.Led the negotiation and implementation of partnership agreements, ensuring alignment with business objectives and customer needs.Developed and delivered presentations, workshops, and webinars to educate partners and clients on product features and best practices.Analyzed market trends and competitor activities to identify new opportunities for partnership growth and product development in the education sectorStrong industry knowledge in the educational technology landscapeWork closely with product, sales, customer success, and solutions engineering teams to develop partnership strategies to strengthen Kaltura’s competitive market positionCollaborate with customer success and solutions engineering teams to scope customer requests, and to identify new revenue opportunities through integrations with partnersWork with marketing/sales enablement on campaigns designed to promote Kaltura products and services through partner affiliates

Greater Pittsburgh Area

Lead critical operational service areas including Desktop Support, Executive Support, Campus Police Technology Support, Integrated Security Service and the IT Help Center, the primary end user IT support vehicle for Computing Services. Work frequently across organizational boundaries to provide a streamlined support experience for campus and end users. Coordinate and collaborate with partner campus IT service centers to provide a seamless customer support experience for students, faculty and staff. Share information openly on service health, performance, and activity with service managers and ITSM staff. Lead and attend monthly collaboration meetings with internal service managers and coordinate with them on significant technical, operational, functional activities and major departmental/divisional projects.

Greater Pittsburgh Area

Lead critical operations service area managing a cost recovery team to deliver audio visual and video production services in support of university academic courses, special events and marketing initiatives. Provide operational leadership and management for a team of full time staff members, student employees and additional contractual and part-time staff. Oversee daily delivery of core services including digital video/audio production and post production, webcasting, videoconferencing and audio-visual equipment support for nearly 3,000 annual academic courses and administrative event services offered to the campus community. Manage the departmental business model, which includes administering an annual operating budget of over one million dollars, developing an annual cost model for core services, performing monthly billing activities, negotiating and implementing service level agreements and managing and maintaining daily customer relations. Provide advice and counsel to senior management, making recommendations for capital equipment purchases and projects, ensuring services are effectively managed and monitored on a day-to-day basis. Leading, executing and collaborating with campus partners on assigned projects.

Pittsburgh, Pa

Lead critical service area, which included consulting, training and resource development for support of faculty use and educational technology. Managed and coordinated the work of a team of educational technologists and student employees to provide telephone, walk-in and scheduled consulting support for faculty Help Desk. Worked collaboratively with faculty and other instructional technology and design professionals to develop creative solutions to teaching and learning challenges. Assess and recommend new uses of technology to support teaching. Planned and delivered faculty workshops on emerging new media technologies. Served as chief administrator of the University’s Blackboard Learning Management system and Kaltura streaming media environment. Interfaced regularly with central IT to test and troubleshoot reported end user issues, and to assist in the implementation of upgrades of the LMS and other centrally supported teaching and learning applications. Worked collaboratively with campus partners to support teaching and learning initiatives, and to research and recommend improvements in services.

Directed activities of the university video production/multimedia center and a team of full time staff members. Served as chief administrator of the University’s Blackboard Learn implementation, iTunes U and streaming media services. Served as project manager and coordinated all technical and training efforts in the University’s transition from the Blackboard 7 environment to the Blackboard 9 environment. Oversaw 9 computer labs located throughout the University’s three campuses. Developed and implemented faculty and student training initiatives on a broad range of topics including: Blackboard, lecture capturing technology, podcasting, and various software including but not limited to: Final Cut Studio, Adobe Creative Suite, Flash, Dreamweaver, Microsoft Office, etc. Planned and implemented the eLearning Services annual departmental budget. Coordinated with vendors to acquire the latest resources and tools in order to enhance the quality of multimedia production for university marketing and faculty/student production. Chaired the technology track at the University’s annual faculty conference.

Oversee courseware design and creation, communicated effective practices, and fostered the effective use of emerging technology and media. Developed and implemented distance education processes and delivery systems for various academic disciplines. Worked in conjunction with Academic Affairs to develop, and implement hybrid and technology supported courses. Supervised small team of instructional designers and trainers. Worked with faculty and staff to develop prototypes, solutions and processes to advance both in and out of classroom uses of technology and media. Participated in the design and development of thirty new technology enhanced classrooms implemented in 2009. Developed and delivered faculty and staff technology and new media training programs and produced corresponding training materials to provide ongoing support. Implemented advanced teaching and learning applications – i.e. class lecture capture tools, wikis, blogs, response systems, collaboration and social networking applications – in concert with faculty experimentation and adoption and in scalable, reliable and supported framework. Coordinated with vendors to acquire resources and tools for projects in conjunction with faculty and academic sponsors. Managed the annual departmental budget. Provided recommendations for strategic planning based on outcomes assessment data and interpretation.

Oversee a team of full time staff members and student employees. Collaborated with faculty, staff and students to develop, implement and leverage technology to enhance teaching and learning. Designed and delivered training programs, workshops and seminars focused on emerging instructional technologies. Researched, wrote and produced clear documentation and other instructional materials (websites, multimedia and online tutorials) to support faculty and student learning. Responsible for the administration and management of the college’s Digital Media Library; an online resource for students and faculty containing thousands of streaming digital audio and video clips, images and interactive materials. Stayed abreast of technological advances and evaluated emerging technologies that have potential value for teaching and learning. Scheduled and oversaw all digital audio/video production and post-production services provided for campus special events.

Maintained expert level status in all areas pertaining to Apple’s consumer and designated professional applications, including the ability to demonstrate and offer support in all current versions. Provided technical support and instruction to clients on professional software applications including but not limited to: Final Cut Pro, Motion, DVD Studio Pro, Soundtrack Pro, Aperture, Shake, Adobe Creative Suite, Flash and Dreamweaver. Facilitated paid-studio and free learning workshops using Apple approved training techniques and materials. Provided ongoing technology coaching and instruction to junior staff members.

M.Ed., Instructional Design

B.A., Film Studies