Tiffany Frazier Email & Phone Number

United States

• Oversee team of four Reservation Coordinators and manage individual contributors through company reorganization and shift to remote work due to COVID-19• Manage hiring, coaching for performance, and onboarding procedures• Spearhead efforts to strengthen organizational leadership and support internal communication; collaborate with fellow company leaders on initiatives to improve processes, drive business and maintain culture• Develop and implement training programs for all new employees; establish and evaluate specific training opportunities and design corresponding curriculum• Create job postings, review resumes, and conduct interviews for all positions• Communicate with property managers, schedule furniture, utilities, and inspections; coordinate and organize tasks to support large groups of tenants moving into units • Manage scheduling, database management, and all written client communication; troubleshoot client concerns • Evaluate financials, budget tracking, monthly audit reports and reconciliation of corporate credit card reports• Plan employee events and corporate outings, employee recognition programs, and organize group projects

Farmington Hills

• Coordinated client travel details and ensured a positive client experience• Maintained communication with clients and vendors; implemented welcome and departure procedures

• Developed and maintained relationships with current and prospective residents to ensure retention• Evaluated market trends and made appropriate recommendations based upon findings• Completed year-long Sales, Marketing, and Development Program in 2014

Greater St. Louis Area

• Managed collections and compiled monthly delinquency reports; negotiated and managed vendor contracts• Created resident retention programs and coordinated resident social mixers to support overall satisfaction • Addressed, investigated, and resolved tenant complaints and documented action taken

Greater St. Louis Area

• Identified, pre-qualified, and followed-up with prospective tenants; processed and verified tenant applications• Oversaw maintenance of units to ensure market-readiness • Coordinated and led apartment tours and highlighted selling features and property amenities • Collected and recorded application fees and deposits; accurately documented all financial transactions

Greater St. Louis Area

Greater Detroit Area

Greater Detroit Area