Tiffany Smith Email & Phone Number

Mcclellan Park, California, United States

• Manage a High Volume of Client Accounts from Product Training to Installation of the Luxer One Package System
• Responsible for Delivering Projects on Time and within Budget
• Provide a Timely Resolution of Technical Issues
• Develop and Communicate Project Status with Clients and Leadership in Accordance with Project Requirements
• Facilitate, Schedule, and Participate in the Onboarding of Client and Staff Members
• Investigate, Analyze, and Recommend Solutions for Client Implementation Challenges

Gold River, California

• Managed all social media and created graphics, responded to online reviews, and executed email marketing campaigns
• Maintained website through GoDaddy and updated written content to improve SEO results
• Answered phone calls and emails, scheduled appointments, sent invoices to clients and provided excellent customer service

San Francisco, California

• Designed print advertisements, created stunning marketing emails to increase sales and captured all photography
• Managed all social media and strategized with our team to monitor media trends and adjust online campaigns
• Responsible for client accounts, assisted with management duties and maintained studio cleanliness

Chico, California Area

• Utilized Wix to design websites for clients and hosted photoshoots to supply graphics and content for online presence
• Managed small business social media accounts, created content, designed social graphics, and responded to reviews
• Crafted marketing emails, created campaigns for clients and organized social media marketing strategies

Chico, California

• Captured dealership photography, designed all digital/print marketing material and utilized Photoshop for edits
• Maintained two dealership websites to abide by OEM standards and managed social media presence
• Crafted a weekly newsletter, created campaigns for previous/potential clients and organized marketing strategies

Chico, California

• Formulated objectives and planned project milestones by the utilization of Microsoft Excel and hosting weekly meetings
• Monitored project progress and tracked action items to ensure project completeness on time and within budget
• Provided an unsurpassed experience using the highest customer service standards and increased client retention
• Collected, analyzed, and summarized project data to offer the most cost-effective solutions

2520 Cohasset Road

• Developed the Guest Relations Department and created an organized, trained team
• Tracked and registered clients solved escalated client issues with unmatched customer service skills
• Overseen all social media and maintained six dealership websites to remain up to code with OEM standards
• Scheduled and confirmed appointments, responded to service leads and monitored our CSI (Customer Service Index) scores
• Acted as the “gatekeeper” for unexpected calls to upper management and greeted guests to our showroom
• Ordered gift baskets and made followed up calls to guarantee clients’ satisfaction

Chico, California

• Served customer with top tier customer service and promoted new/specialty items
• Trained new employees and supervised daily operations
• Facilitated special events and coordinated all event planning

Associate Of Arts - Aa, Advertising And Sales Promotion

Marketing Essentials Certificate