Tiffany Smith Email & Phone Number

Mcclellan Park, California, United States

• Manage a High Volume of Client Accounts from Product Training to Installation of the Luxer One Package System• Responsible for Delivering Projects on Time and within Budget• Provide a Timely Resolution of Technical Issues• Develop and Communicate Project Status with Clients and Leadership in Accordance with Project Requirements• Facilitate, Schedule, and Participate in the Onboarding of Client and Staff Members• Investigate, Analyze, and Recommend Solutions for Client Implementation Challenges• Interact with a Professional, Positive, and Authoritative Manner with Reseller Fleet• Understand and Manage Client Expectations, Develop a Collaborative Relationship with the Client

Gold River, California

• Managed all social media and created graphics, responded to online reviews, and executed email marketing campaigns• Maintained website through GoDaddy and updated written content to improve SEO results• Answered phone calls and emails, scheduled appointments, sent invoices to clients and provided excellent customer service

San Francisco, California

• Designed print advertisements, created stunning marketing emails to increase sales and captured all photography• Managed all social media and strategized with our team to monitor media trends and adjust online campaigns• Responsible for client accounts, assisted with management duties and maintained studio cleanliness

Chico, California Area

• Utilized Wix to design websites for clients and hosted photoshoots to supply graphics and content for online presence• Managed small business social media accounts, created content, designed social graphics, and responded to reviews• Crafted marketing emails, created campaigns for clients and organized social media marketing strategies

Chico, California

• Captured dealership photography, designed all digital/print marketing material and utilized Photoshop for edits• Maintained two dealership websites to abide by OEM standards and managed social media presence• Crafted a weekly newsletter, created campaigns for previous/potential clients and organized marketing strategies

Chico, California

• Formulated objectives and planned project milestones by the utilization of Microsoft Excel and hosting weekly meetings • Monitored project progress and tracked action items to ensure project completeness on time and within budget• Provided an unsurpassed experience using the highest customer service standards and increased client retention• Collected, analyzed, and summarized project data to offer the most cost-effective solutions

2520 Cohasset Road

• Developed the Guest Relations Department and created an organized, trained team• Tracked and registered clients solved escalated client issues with unmatched customer service skills• Overseen all social media and maintained six dealership websites to remain up to code with OEM standards• Scheduled and confirmed appointments, responded to service leads and monitored our CSI (Customer Service Index) scores• Acted as the “gatekeeper” for unexpected calls to upper management and greeted guests to our showroom• Ordered gift baskets and made followed up calls to guarantee clients’ satisfaction• Analyzed sales data to generate daily reports and made suggestions for areas of improvement

Chico, California

• Served customer with top tier customer service and promoted new/specialty items• Trained new employees and supervised daily operations• Facilitated special events and coordinated all event planning

Associate Of Arts - Aa, Advertising And Sales Promotion

Marketing Essentials Certificate