Tiffany Gardley, Mpa Email & Phone Number

Maintaining accountability for multiple departments within this area hospital, I provided direction and leadership to telecommunication, volunteer services, and central transport departments as well as an entrance screening program. Beyond supervising day-to-day activities and implementing special projects, I also develop and administer a $2.8M collective operating budget; handle P&L accountability and control costs; lead staffing, development, and scheduling activities; uphold quality standards and regulatory requirements; and report to the VP of Support Operations.Highlights of my contributions include:• Generating increases in team member engagement scores across all departments.• Positively contributing to patient throughput by decreasing the average patient transport times by four minutes per move.• Spurring a reduction in the number of abandoned calls by switchboard by 15% through strategic staffing restructuring.• Being selected to serve as Advocate Peer Support Ambassador, Advocate Clinical Leader Mentor, and Advocate Hazmat Decontamination First Receiver.

Downers Grove, Illinois

Downers Grove, Il

Overseeing all aspects of the hospital’s volunteer services department, I led strategic planning, policy and procedure design, volunteer recruitment, training and development, and performance management functions.Highlights of my contributions include:• Successfully developing and expanding the volunteer program to better augment the contributions of paid staff within the hospital, bolstering the fulfillment of strategic objectives.• Delivering $45K in annual savings through the redesign of staffing structures and the sales model within the on-site gift and resale shop.• Being tapped to serve as a unit leader for the Hospital Incident Command System (HICS), promoting operational readiness and the risk management stance.

Westmont, Il

Here, I led the planning, development, and administration of a volunteer program for this skilled nursing and rehabilitation center, to include recruiting, onboarding, training, and retaining volunteers and coordinating service activity delivery.Highlights of my contributions include:• Spearheading the transition of the volunteer program to an online model, driving a significant increase in outcomes for recruitment and engagement.• Ensuring total compliance with all internal standards as well as external Medicare and regulatory-based requirements.

Directing community affairs and outreach activities for this established bank, I partnered with regional managers and affiliate branch network to boost brand awareness and engagement among low- to moderate-income markets.Highlights of my contributions include:• Cultivating a network of strategic partnerships among nonprofit organizations and municipal agencies to launch a series of financial education workshops.• Being elected Chair of the Employee Resources Group and leading an internal mentorship program.• Developing a highly successful employee education initiative, with implementation bank-wide.• Collaborating with members of the Contribution Committee to innovate methods of enhancing team contributions to organization success.• Serving as Interim CRA Director in 2006, leading a team of five community affairs specialists in executing community outreach initiatives.• Being honored with multiple awards in recognition of my status as a top performer.

Coordinated coalition of community stakeholders, including business and not-for-profit leaders, to increase awareness of the importance of healthy standards of living. Responsible for the preparation of corporate sponsorship requests. Assisted with the writing of grants and proposals. Promoted community wide events to develop social relationships among organizations. Served as a liaison to Chicago Department of Public Health.

Managed multiple product classifications and inventory levels for 714 T.J. Maxx stores. Analyzed sales trends and customer purchasing patterns. Developed and executed comprehensive distribution strategies. Served as a liaison between distribution centers and buyers.

Administered professional education for over 200 personnel from 66 State agencies. Produced advertising materials and solicitations for target personnel. Developed productivity reports and reported to appropiate governing bodies.

Master Degree, Public Administration

Activities and Societies: Ø Masters of Public Administration Student Representative (Sept 2001 - May 2002) Ø American Society for Public.

Graduate Certificate, Public Management Practices

Bachelor Of Art, Sociology

Activities and Societies: Ø Alpha Kappa Delta - Vice-President