Tiffany Geringer Email & Phone Number

Beaverton, Oregon, United States

I have been working in Workflow Coordination role for the Specialized Loss Mitigation / Underwriting team since November 2021. This team handles highly escalated situations regarding the loss mitigation process. o Established an efficient reassignment tracking database during my first 30 days in the Workflow Coordinator role, reducing teams time by 10% and improving overall efficiency.o Helped in creating policies and procedures for the entire Specialized Loss Mitigation team and streamlined processes that helped boost employee morale and efficiency.o Provided administrative support to the Vice President of Loss Mitigation, Supervisory staff, Underwriting, and 10+ team members.o Received 1 promotion, from Single Point of Contact to Loss Mitigation Processor, in less than 12 months. o Reviews, responds, and routes emails, phone calls, and information requests to the team via Outlook, Teams, SharePoint and other management systems. o Provides general administrative support for the Specialized Loss Mitigation and Underwriting Team. Coordinates and participates in Specialized Loss Mitigation meetings as well as publishes meeting minutes. o Assists in the creation of instructional materials, informational training sessions as well as determining specific training needs of the Specialized Loss Mitigation team. o Analyze statistics and report data and evaluate information to recommend course of action, report inconsistencies to Manager while also implementing recommendations approved by management. o Consistently meeting daily and monthly key performance measures (KPMs) to keep our pipeline moving forward in a consistent timeline.

Portland, Oregon Metropolitan Area

o Responded to emergency and non-emergency calls, assessed the nature of the situation, and dispatched appropriate emergency services, including police, fire, and ambulance.o Utilized computer-aided dispatch systems and multiple databases to retrieve and update information, as well as to record call details and dispatch units.o Maintained effective communication with emergency services, providing real-time updates and assisting in resolving complex and high-pressure situations.o Trained in crisis management and provided immediate support and comfort to individuals in distress.o Monitored and operated emergency response equipment, including radio communication systems, telephones, and computer systems.o Conducted thorough follow-up calls to ensure proper resolution of emergency situations and to gather information for incident reporting.o Adhered to strict guidelines and protocols for emergency response, ensuring compliance with local, state, and federal regulations.o Worked in a fast-paced, high-pressure environment, handling multiple calls and tasks simultaneously, while maintaining a calm and professional demeanor.o Participated in ongoing training and development opportunities to enhance technical and communication skills.

Hillsboro, Or

o Managed a complex portfolio of auto and motorcycles accounts affected by Replevin actions, Insurance Claims, and Deceased/Estate claims that required deviation from routine processes and procedures with a focus on account resolution.o Assisted with the filing of replevin claims with attorneys and bonding services, while continuing collection efforts.o Performed collection efforts for specialty portfolios such as special handling, post charge-off, probate, and bankruptcy as well as deficiency and EWU queues, including contacting customers via telephone and effectively resolving past due balances to ensure the most profitable resolution. o Assisted the Vendor Support Analysts, including managing communication with external bankruptcy vendors, collections agencies and attorney, providing of appropriate account information, reviewing of settlement offers, tracking of weekly remittances, and creation of regular performance reporting for management. Supported the bankruptcy operational duties including account review and reconciliation, assignment of appropriate case action, consultation with legal services, timely filing of unsecured claims, and processing of Chapter 13 trustee disbursements and customer payments. o Communicated with vendors, attorney, executor, and beneficiaries regarding auto and motorcycles accounts while ensuring customer service was satisfactory.o Reviewed monthly vendor, agency and legal service invoices and submit for timely payment including production of daily, weekly, and monthly reporting.o Implemented efficient and effective processes for investigating and settling insurance gap claims, resulting in a significant decrease in claim resolution time.o Stayed informed of financial services and commercial banking laws, regulations, and internal policies, and ensured compliance with all of them.o Contributed to continuous improvement opportunities and provided training to new representatives

San Diego, Ca

* Responsible for internal and external customer correspondence to the corporate office, executive team, vendors, and affiliates.* Resolved customer complaints, including escalations, to retain high customer loyalty and satisfaction in a high volume setting. Specifically managed performance and development of 5 – 7 agents.* Partnered with internal departments or field representatives nationwide to address pending concerns or incidents.* Trained and mentored new and existing agents regarding agent responsibilities, procedures and productivity. Developed department introductory training manual and program.* Arranged and coordinated bi-weekly work schedule including 40+ employees.* Accountable for processing phone, email and fax orders for PETCO.com and managed third-party vendor relationships for customer orders.