• Manage 6(d) and condo questionnaire requests & releases• Contact new vendors for W9 & COI, follow up annually• Schedule maintenance appointments with vendors• Create work orders for maintenance requests & vendors • Email owner/tenant reminders regarding condo fee increases, assessments & appointments• Run delinquency report monthly, send out balance reminders to owners/renters• Point of contact for all units for Appfolio online portal payment inquiries and assistance• Send distributions & financials monthly to owners/trustees• Keep property key directory updated, track all keys, sign out to vendors as needed• Check emails & voicemail's daily, respond accordingly• Answer calls, direct to appropriate staff as needed• Keep office supplies stocked, order as neededAccomplishments:• Reorganized the property key directory to function more effectively for daily use• Established a delinquency email hierarchy depending on severity of the outstanding balance• Contacted all delinquent accounts, bringing the overall delinquency down by 55% in 2019• Created checklists & uniform responses for common requests to save time• Created easy to understand instructions to navigate the Appfolio online payments portal• Updated the billing address for all vendors & unit owners after the office moved in 2018• Found a cheaper and more efficient method to obtain postal stamps• Designed the new company business cards to establish more business connectionsCompany Description: A modest property management firm located in South Boston, manages a portfolio of condos and rentals in the Boston area.

• Working with clients to create professional designs in medias such as Poster Design, Letter/Package Design, Logo/Identity/Branding Design, Brochure/Booklet Design, Decals, and much more.• Specialized in creating new, eye catching logos and branding to give a company a unique appearance to attract new business• Completed projects to serve the needs and desires of clients from decals to logos, branding, advertising, etc.• Created my own stock photo library to benefit future projects

• Made popular dips in the kitchen weekly for all 3 locations• Answered customers questions about products and ingredients• Completed special orders as requested to very pleased customers• Kept kitchen clean and in order, especially during holiday season rushCompany Description: Local farm grower, purchase the freshest produce, meats and poultry products here. The company has expanded to 3 locations over the past few years.

• Designed the company logo, business cards, contracts, three-part forms, mailers, handouts, lawn signs, door hangers, etc. • Helped in promoting the company locally through various advertisements, social medias, and local online searches. • Helped update the website with sales and other promotionsCompany Description: A local granite supplier with more than ten years of experience, a leader in the industry with design, fabrication, and installation services for granite and stone. Takes you through the conceptual stage right up to the finishing touches.

• Company was previously known as Encompass Consulting LLC, was purchased and renamed in 2017• Managed projects from start to completion, efficiently meeting deadlines amid frequent changes• Created the company logo/branding for Encompass, its parent company and sister companies• Designed executive business cards, brochures, presentations, posters, banners, postcards, apparel and more to help promote connections with investors and dealerships across the country• In charge of reviewing, ordering and distributing all marketing materials• Point of contact for all marketing vendors• Cross-trained in all departments to have knowledge of all aspects of the business• When needed, would manage employees of other departments to ensure project completion• Lead a software migration of customer accounts to a new servicing system and ensured that all data was complete and accurate• Maintained and updated customer information in multi-million dollar portfolios to ensure clients always had accurate information and customers would always be able to know what was happening with their accounts• In charge of Account Payoffs process; including Payments, Ancillary Cancellations, VSI Claims, Thank You Letters and Title release destinations• Exported and ensured the release of Monthly Statements and Default NotificationsCompany Description: An automobile/motorcycle/powersports financing company that has both direct (captive) and indirect clients and focuses on sub and non-prime customers. Ride Today Acceptance LLC is the newest subsidiary and is expected to experience especially rapid growth in the next three years focusing on indirect motorcycle clients.

• Cross-trained in all departments• Part of the Impact team, coming up with new methods to make the store the best it could be and keeping employees happy and excited about work• Actively communicating and interacting with customers throughout the store’s departments• Answering phone calls and finding products that customers are seeking • Cleaning, organizing & keeping the environment safe• Insuring that customers have a pleasant shopping experience so they will return to shop again

• Created a power-point presentation and various informational handouts for an important company conference to potentially gain a large amount of business, funding and support• Hired under temporary contract at first and eventually full-time after the project was completed. Company was renamed “Servicing Center LLC” in later years

• Created the new logo • Helped with redesigning the website.

• Volunteer work• Created the logo• Worked on the website design Company Description: This non-profit new design studio was meant to benefit students in local colleges to gain real-life experience and to help small local companies & charities in town.

• Learned about life insurance and the policies that are offered• Attended meetings and classes Company Description: Teaching families the fine art of becoming debt free, properly protected, save money, financially independent and invest for the future. Giving people peace of mind in a subject that isn’t usually properly taught but is knowledge that’s greatly needed.

• A store key holder• In charge of opening/closing store procedures, making sure everything is in proper order• Made runs to the bank for morning/night deposit drop-offs so nothing liable was left in safe• Kept track of sales, receipts, and Fashion Bug credit card customer sign-ups to meet daily goals• Issued tasks to associates• Tended to the needs of customers throughout the workday• Keeping a clean and safe environment• Required excellent customer service skills and communication

• Worked together with other Graphic Design Interns and Public Relations Interns gathering materials (such as volunteered bands, songs, photos, and other information) for Esente's Drunk Driving Awareness compilation CD that was produced• Worked independently on creating several Drunk Driving Awareness posters, created several CD covers for future Drunk Driving Awareness compilation CDs, worked on band web banners, web posters, album art, etc. • Personally emailed freelance bands to an assigned State for the opportunity to be a part of the Drunk Driving Awareness compilation CD• Helped obtain sales leads for the company to expanded it's horizons with new networking opportunitiesCompany Description: Contacting bands to donate their digital songs to raise drunk driving and bullying awareness. Every time a music fan downloads a song, they will see a drunk driving prevention or anti-bullying message.

• Helped students find research materials to help with their studies & kept all books organized and cataloged properly• Learned about book maintenance and kept the environment clean• Required good teaching and communications skills with others, as well as patience

• Created the Viterbo Italy Travel Poster Brochure for the Abroad Program Director• This brochure was printed and distributed for several years, and informed students of an amazing summer abroad program opportunity in Italy• Was part of working on a number of different projects for the school; such as assorted posters, postcards and Advertisments for the Artrageous Auction Booklet

• Created the company's Coastal Scenic Byway Brochure using various provided photographs to catch the attention of locals and touristsCompany Description: A non-profit organization preserving Essex County’s thousands of historic, cultural, and natural places that were crucial in shaping our nation.