Tiffany Grano Email & Phone Number

Virginia, United States

• Won the 2022 Hackathon award for developing the Root Cause Analysis tool used by 3,000+ associates, and 150+ leaders, and is saving the company $1 million+ a yr
• Automated processes that document status updates, send status updates and reminder emails, update SharePoint list records, create and update cases in salesforce, populate power BI reports and dashboards, and send.
• Developed the automated staff tracking process that gets approvals and sends requests to add permissions in Azure, SharePoint, outlook, adds associates to Webex group chats. When an employee leaves the process.
• Developed SharePoint permission groups, SharePoint sites used be 3,000+ employees.
• Built 100+ Salesforce, Power BI, and Tableau reports and apx 35 Salesforce Power BI, and Tableau dashboards to track KPI metrics 3,000+ employees and 7,000+ clients.
• Designed custom website graphics, gif animations, office 365 templates, and animated video titles used in trainings and executive prwsentations.

United States

• Developed automated Extract Transform Load (ETL) process. Reduced ETL case resolution times by 67%.
• Developed automated ETL intake process saving 320+ hours per ETL employee, per client, and 16-32 hours per week.
• Designed and wrote technical user guides and software instructions, and conducted product demonstrations for sprint meetings.
• Developed and reviewed SQL queries using Microsoft SQL Server Management Studio (SSMS) connected to (AWS) databases.
• Managed projects using Azure and Salesforce
• Developed reports and managed project cases using SalesForce

Virginia, United States

Technical SkillsSQL and database queries (SQL, Visual Basic, Workforce Now, SalesForce, SharePoint)Data Visualization / Modeling (Tableau, Power BI, SalesForce, Excel)Data development (AWS, Databricks, PowerBI, SalesForce, Alteryx, Tableau Prep)Project management - Agile concepts (MS Projects, Jira) Queries (VisualBasic, SQL, Access Excel)Report Writing.

Norfolk, Virginia, United States

* SharePoint and Internal Website Administrator* Build and Maintain Knowledge Library and Content* Automate Business Processes* Dashboard and Database Creation* Template Creation* Technical Writing (format and submit requests to development teams)* Product Development Consulting (meet with developers and discuss request parameters, features, functionality.

Norfolk, Virginia Area

At ECPI University, I was responsible for tracking my individual, team and student population progress. The role was a very dynamic one where I wore many “hats.” I built relationships with students and enabled them to be self-sufficient taking ownership of their student experience. I handled escalated issues with instructors, classmates, and administrative.

I was hired at DaVita Dialysis to create more effective reporting tools for their human resources team. I used the latest web technologies to research progress tracking and development systems. All team members were able to work from home so any tools I created needed to be functional for many operating system versions and platforms. I used Microsoft.

Greater Denver Area

Admissions advisors are required to provide excellent customer service, build strong client relationships, sustain customer/student retention, and generate referral business. They must also use customer-facing sales principles to recruit and enroll new students. As a team lead, I was responsible for tracking my student population’s success and helping them.

Greater Denver Area

As a manager at 24 Hour Fitness, I was responsible for recruiting, interviewing, hiring, firing, and training staff. I created the schedule adhering to staffing budgets. I created the budget for renovations, maintenance and supplies for my departments. I was responsible for documenting inventory. I was responsible for assessing team performance and.

As a manager I was responsible for assessing team and individual merit/performance, provide direction, motivate and engage my team, develop strategic initiatives that align with company goals, and resolve or escalate procedural issues. As a Manager, I was expected to recruit, interview, hire, fire, train, and administer corrective action and/or performance.

As a nanny for special needs children, I was responsible for collaborating with doctors and consolers to help develop and implement various behavioral therapy programs. I had to build strong client relationships with parents and children as well as excellent communication with medical professionals.

Ludington Michigan

As the general manager of James St. Station Bar and Grill, I was responsible for creating all training materials. I recruited, interviewed, hired, and trained all serving staff. I was responsible for tracking inventory and maintaining a budget. I was responsible for team development and correctional action. This was a new restaurant, so I developed all.

Master Of Arts (Ma), Organizational Management, Human Resources Management

Learned: Leadership (servant leadership, charismatic leadership, trust building, mission/vision statement, paper campaign development.

Bachelor Of Arts (B.A.), Industrial And Organizational Psychology

Collaboration Conflict Resolution Corrective Action Customer Service Direction and Guidance Relationship Building

Doctor Of Philosophy (Phd) Incomplete, Organizational Development And Leadership

* Leading, creating, and testing the effectiveness of training programs * Creating diversity and inclusion programs and assessing the.

Ba Coursework, Industrial And Organizational Psychology

Activities and Societies: Kappa Kappa Gamma, CSU RugbyDuring my time spent at Colorado State University (CSU) Fort Collins, I Worked.

Ba Coursework, Industrial And Organizational Psychology