Tiffany Grano Email & Phone Number

Virginia, United States

•Won the 2022 Hackathon award for developing the Root Cause Analysis tool used by 3,000+ associates, and 150+ leaders, and is saving the company $1 million+ a yr•Automated processes that document status updates, send status updates and reminder emails, update SharePoint list records, create and update cases in salesforce, populate power BI reports and dashboards, and send automated scheduled emails to 100+ leaders and 3,000+ associates.•Developed the automated staff tracking process that gets approvals and sends requests to add permissions in Azure, SharePoint, outlook, adds associates to Webex group chats. When an employee leaves the process automatically removes permissions, memberships, and access. Finally the process tracks all of these changes in the data verse which populates Power BI Dashboards. Data visualizations are embedded in powerpoint decks, SharePoint websites, and office 365 templates 100+ leaders and 20+ regular executive reports.•Developed SharePoint permission groups, SharePoint sites used be 3,000+ employees.•Built 100+ Salesforce, Power BI, and Tableau reports and apx 35 Salesforce Power BI, and Tableau dashboards to track KPI metrics 3,000+ employees and 7,000+ clients.•Designed custom website graphics, gif animations, office 365 templates, and animated video titles used in trainings and executive prwsentations.•Recorded, and edited over 100 training videos, gave executive presentations, and led training programs for adult learners in person and online.•Converted manual processes to automated ones that populate databases, dashboards, and send custom updates/alert. The processes are integrated with Salesforce and Jira via connectors in Power Automate.•Wrote complex Visual Basic (VBA), SQL, and SalesForce macros to automate processes, one of which reduced ETL case resolution times by 67%, another is saving $100,000+ a month by eliminating manual processing.

United States

• Developed automated Extract Transform Load (ETL) process. Reduced ETL case resolution times by 67%.• Developed automated ETL intake process saving 320+ hours per ETL employee, per client, and 16-32 hours per week.• Designed and wrote technical user guides and software instructions, and conducted product demonstrations for sprint meetings.• Developed and reviewed SQL queries using Microsoft SQL Server Management Studio (SSMS) connected to (AWS) databases.• Managed projects using Azure and Salesforce • Developed reports and managed project cases using SalesForce• SharePoint Administrator developing / maintaining permission groups, documents, Power Automate, and Power BI dashboards.• Developed intake forms that were integrated into ETL processes I developed.• Developed and integrated automated data visualization, dashboards, and reporting for Salesforce, MS Office, Azure, Jira,& more.• Developed and delivered executive presentations and software project proposals / user stories / epics.

Virginia, United States

Technical SkillsSQL and database queries (SQL, Visual Basic, Workforce Now, SalesForce, SharePoint)Data Visualization / Modeling (Tableau, Power BI, SalesForce, Excel)Data development (AWS, Databricks, PowerBI, SalesForce, Alteryx, Tableau Prep)Project management - Agile concepts (MS Projects, Jira) Queries (VisualBasic, SQL, Access Excel)Report Writing (MS Word, MS PowerPoint, Excel, Tableau)Presenting and Presentation Materials (PowerPoint, Webex, Tableau Stories, OBS)Video Editing and Interactive Training Production (OBS, Webex Trainings, MS Stream)Data Warehousing / Databases (AWS, SalesForce)Machine Learning and Predictive Modeling (SalesForce Einstein, Databricks, Azure, Alteryx)Technical Writing and Proposals (collaborating with development teams using HTML, VisualBasic, Salesforce)Employee Directories and Content Directories (Azure, SalesForce, Outlook, SharePoint, Siebel, and more)CRM and LMS (SalesForce, SharePoint)ATS (SalesForce)Functional expertise:Organizational Management (change management, learning organizations, succession planning, agile workplaces)Statistics and Business Math (ROI, Value Proposals, Revenue Tracking, Correlation, Tax Wage Garnishment Calculations, Simple and Compound Interest)Research and Experimental Design (Correlational and Causal Analysis, Regression Testing, Pilot Program Development / Training / Assessment / Presentation) Marketing (Utilization Analysis, Focus Groups, Investigative Interviews, KPI Development and Assessment)Design (Visual Storytelling, engaging design concepts)Content Management (Creating, Managing and Automating Permissions Management, Developing and Automating Content Directories, Training Predictive Algorithms, SharePoint, SalesForce Einstein, Canvas)Human Resources (KPI Development, KPI assessment, and Coaching, Leadership Development, Applicant Tracking Systems ATS)

Norfolk, Virginia, United States

* SharePoint and Internal Website Administrator* Build and Maintain Knowledge Library and Content* Automate Business Processes* Dashboard and Database Creation* Template Creation* Technical Writing (format and submit requests to development teams)* Product Development Consulting (meet with developers and discuss request parameters, features, functionality needs, etc.)* Graphic Design (creating custom graphics, templates, animations, and video graphics. Formatting video type, size, sound, etc. Customizing Internal Websites using HTML)

Norfolk, Virginia Area

At ECPI University, I was responsible for tracking my individual, team and student population progress. The role was a very dynamic one where I wore many “hats.” I built relationships with students and enabled them to be self-sufficient taking ownership of their student experience. I handled escalated issues with instructors, classmates, and administrative staff. My students were in online classes so I had to be an expert in all popular operating systems, cloud software, internet technology, software programs such as Microsoft Office, and tech support. I was also responsible for having cooperative working relationships and effective communication internally, externally, across departments, and across title levels. Education is a constantly changing environment where I was required to be adaptable, learn complex new policies and processes, but also ensure the process looks easy so students can feel confident in their advisement.I created annual performance evaluations for students, staff, and academic program developers. To create these evaluations I extracted data using contact resource management (CRM) systems, applicant-tracking systems (ATS), and learning platform data. I then statistically analyzed that data to generate reports. I organized the information using Microsoft excel, PowerPoint, and word to create presentations for leadership and my team. These reports helped to identify and resolve procedural issues, or escalated them the appropriate level and/or departments. I identified best practices, solved problems, created individual development programs, increased team motivation and engagement, improved time management, generated stretch assignments, and provided direction and guidance to my team.

I was hired at DaVita Dialysis to create more effective reporting tools for their human resources team. I used the latest web technologies to research progress tracking and development systems. All team members were able to work from home so any tools I created needed to be functional for many operating system versions and platforms. I used Microsoft office (primarily excel) to compile data and generate reports and tools used to identify best practices and measure performance. I used cloud software to share my tools with leadership and staff. I created presentations to train staff on using these tools and reports. I also provided training in diversity and inclusion. I created and executed individual development plans, as well as annual performance evaluation criteria.

Greater Denver Area

Admissions advisors are required to provide excellent customer service, build strong client relationships, sustain customer/student retention, and generate referral business. They must also use customer-facing sales principles to recruit and enroll new students. As a team lead, I was responsible for tracking my student population’s success and helping them to succeed. I was also responsible for providing guidance and employee development to my team so they could meet, and exceed, organizational expectations. All advancement was merit-based so I led a results-oriented team. It was necessary to thrive in a team environment. I was responsible for training, mentoring, assessing, motivating, and engaging my team to meet deadlines and goals in a timely and accurate manner. I was also responsible for preparing new hires for leadership. I was responsible for tracking team productivity and performance to create and execute staff development plans. About 60% of my team members became successful team leads themselves.I also participated on several task-force committees, two of which were the Ashford Events Committee, and the Leadership Culture Club/Engagement Team. I was the university’s only admissions representative on the committee. The team collaborated with executive leadership, and other department representatives to establish budgets and plan all company events for staff and students. We had 75-90% event attendance for the 3000+ employee population and were always under-budget.The Ashford Culture Club was formed to identify procedural and cultural issues, then solve or escalate these issues as appropriate. We were also responsible for analyzing data to identify the most engaged staff and develop best practices and engagement initiatives. During the culture club initiatives, we saw a 50% increase in new hire retention and an 30% increase in new-hire benchmark goal accomplishment bringing the training success rate up to 80% which was the highest in the university.

Greater Denver Area

As a manager at 24 Hour Fitness, I was responsible for recruiting, interviewing, hiring, firing, and training staff. I created the schedule adhering to staffing budgets. I created the budget for renovations, maintenance and supplies for my departments. I was responsible for documenting inventory. I was responsible for assessing team performance and creating an environment where it was easy to thrive as a team. I also created and executed team building, motivation, and engagement initiatives.

As a manager I was responsible for assessing team and individual merit/performance, provide direction, motivate and engage my team, develop strategic initiatives that align with company goals, and resolve or escalate procedural issues. As a Manager, I was expected to recruit, interview, hire, fire, train, and administer corrective action and/or performance improvement plans for front of the house staff. I was responsible for monitoring store inventory and placing orders with vendors. The restaurant industry is a fast-paced and stressful environment. This makes leadership’s ability to stay calm and keep a level head extremely important for the customer experience, and problem solving. I trained employees on best practices, diversity and inclusion, as well as continued employee development. I created the staff schedule using staffing budget and needs. It was my responsibility to control escalated issues and provide best-in-class customer service to retain repeat business and maintain customer satisfaction. During my time in management, our store consistently scored best in sales for our district. My team led the district in the quantity of quality surveys taken by our customers. Our survey scores were also consistently the best in our district.

As a nanny for special needs children, I was responsible for collaborating with doctors and consolers to help develop and implement various behavioral therapy programs. I had to build strong client relationships with parents and children as well as excellent communication with medical professionals.

Ludington Michigan

As the general manager of James St. Station Bar and Grill, I was responsible for creating all training materials. I recruited, interviewed, hired, and trained all serving staff. I was responsible for tracking inventory and maintaining a budget. I was responsible for team development and correctional action. This was a new restaurant, so I developed all training processes, and customer-facing policies. I created a succession plan when I moved out of state in July of 2008. The restaurant sustained consistent business until the owner sold the business in November of 2016.

Master Of Arts (Ma), Organizational Management, Human Resources Management

Learned: Leadership (servant leadership, charismatic leadership, trust building, mission/vision statement, paper campaign development.

Bachelor Of Arts (B.A.), Industrial And Organizational Psychology

Collaboration Conflict Resolution Corrective Action Customer Service Direction and Guidance Relationship Building

Doctor Of Philosophy (Phd) Incomplete, Organizational Development And Leadership

* Leading, creating, and testing the effectiveness of training programs * Creating diversity and inclusion programs and assessing.

Ba Coursework, Industrial And Organizational Psychology

Activities and Societies: Kappa Kappa Gamma, CSU RugbyDuring my time spent at Colorado State University (CSU) Fort Collins, I Worked.

Ba Coursework, Industrial And Organizational Psychology